Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,598 Reviews)
Rating breakdown 19,598 reviews
5 Stars
16,894
4 Stars
2,116
3 Stars
352
2 Stars
109
1 Star
127
85%of customers recommend this product.
(
759 out of
891)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
3
Messenger is not working
on July 4, 2025
Posted by: Jellybean
[This review was collected as part of a promotion.] Uploading, receiving photos in messenger is not working!!! It is so frustrating. I want to return this. If you do not fix it.
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Hi there Jellybean, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how valuable your messages are to you, and we would love nothing more than to help you with sending photos and videos with your device. We have provided a link to a troubleshooting guide to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you have questions. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: None
Verified Purchase:Yes
My biggest issue with this phone is that it heats up very quickly, especially when you are multitasking or on a video call.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, July 7, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important the uninterrupted use of your device is to you, and we would love nothing more than to help you troubleshoot the temperature of your device. We have provided a link to a troubleshooting guide to assist you with this matter at your convenience. We have also provided a link to the Samsung Support Team to offer additional one on one assistance if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever.
on July 4, 2025
Posted by: Ganny10
[This review was collected as part of a promotion.] Best AI ever, and the only AI with real intelligence.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
1. Powerhouse Reimagined 2. Next-Level Galaxy Po
on July 4, 2025
Posted by: Imvoxy
[This review was collected as part of a promotion.] This phone is a beast! Super fast, amazing camera, and the screen is just gorgeous. Everything runs smooth, and the battery easily lasts a full day. Samsung really nailed it with the S25 Ultra!
The Galaxy S25 Ultra sets a new benchmark for flagship smartphones. Its blazing-fast performance, stunning display, and next-gen camera system deliver an experience that's both powerful and refined. Battery life is excellent, and One UI feels more polished than ever. Truly a top-tier device.
The Galaxy S25 Ultra sets a new benchmark for flagship smartphones. Its blazing-fast performance, stunning display, and next-gen camera system deliver an experience that's both powerful and refined. Battery life is excellent, and One UI feels more polished than ever. Truly a top-tier device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best in class AI
on July 5, 2025
Posted by: ShashM7
[This review was collected as part of a promotion.] The Galaxy AI's performance is exceptional, particularly the on-device processing capabilities of nearly all its AI features, which I find highly advantageous and utilize frequently.
PS: the above comment is also enhanced by Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG IS AWESOME!!
on July 5, 2025
Posted by: SAMSUNGSGREATESTFAN
[This review was collected as part of a promotion.] I have been with Samsung since the s22 have upgraded. Periodically all the way to my current phone which is the s25 ultra the new Galaxy AI is awesome once again Samsung has outdone themselves! I love you Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Poor Mobile Data Consistency
on July 5, 2025
Posted by: MJBSamsung
[This review was collected as part of a promotion.] Just received new device a couple of days ago. Transfer over with Samsung Switch missed half the permissions and apps. I still have to use my old Samsung to authorize almost 50% of the things on my new Samsung.
I get online it says I have 4G or 5G but the internet service goes in and out almost constantly. Cannot do anything online without WiFi as mobile data is horribly inconsistent.
I even completed the 5 updates and restarts when I first turned the phone on.
I get online it says I have 4G or 5G but the internet service goes in and out almost constantly. Cannot do anything online without WiFi as mobile data is horribly inconsistent.
I even completed the 5 updates and restarts when I first turned the phone on.
Over all, Samsung is going the wrong way. Note 20 Ultra for 5 years without a single issue beside the weakening battery.
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
Hello MJBSamsung, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important your device is to you for a range of tasks every day, and we would love to assist you in resolving your frustrations for the best possible experience with your device. We have provided links to troubleshooting guides to assist you with the connection to your carrier and Wi-Fi of your device. We have also shared a link to an article to help you with additional apps you use for authorization. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25 ultra
on July 5, 2025
Posted by: Stephieq
[This review was collected as part of a promotion.] The Samsung S 25 Ultra is a powerhouse—stunning display, pro-level cameras, ultra-fast performance, and all-day battery. Truly the best flagship phone on the market!
Value
5
Written by a customer while visiting Samsung US