Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,764 Reviews)
Rating breakdown 19,764 reviews
5 Stars
17,019
4 Stars
2,134
3 Stars
363
2 Stars
114
1 Star
134
86%of customers recommend this product.
(
871 out of
1,017)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
3
Some things could be updated better, and run smoot
on June 30, 2025
Posted by: Momof22016
[This review was collected as part of a promotion.] I don't use the Ai. But a lot of things could be updated better and run a lot smoother.
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Hi there Momof22016, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are always happy to assist our customers with any features they feel may not be operating as intended or expected. We have provided a link to the Samsung Support Team for your convenience. They can determine what features or aspects of your device are causing frustration and review any and all options for resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Built strong
on June 30, 2025
Posted by: Tarah1018
[This review was collected as part of a promotion.] My S25 ultra is the most smartest phone ever. The galaxy AI is so amazing... It helps out in so many ways. Things that google may not find, I ask galaxy AI and the have an answer for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on June 30, 2025
Posted by: Frank3040
[This review was collected as part of a promotion.] Love my phone and it's features. Using Galaxy AI a lot for everyday things.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI is a Game-Changer
on June 30, 2025
Posted by: Dekiru
[This review was collected as part of a promotion.] I've been using my Samsung device daily, and the addition of Galaxy AI has taken the experience to a whole new level. The AI features help me stay productive throughout the day — from summarizing long documents to translating messages in real time. I especially appreciate the photo editing capabilities powered by AI, which allow me to enhance pictures with just a few taps. Battery life is solid even with heavy use, and the device handles multitasking with ease. Overall, Galaxy AI makes my Samsung phone feel smarter and more useful in my everyday life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Notable downgrade from the S24 Ultra
on June 30, 2025
Posted by: Hydesams
[This review was collected as part of a promotion.] The S25 Ultra does have some features that I enjoy that it does well like the Galaxy AI and Gemini features. Editing photos, translating, and image searching are some of the great things I love about it, but these are software features that can be now put on the S24 and other Samsung phones. Hardware is where I am unfortunately not happy with this year's model. The S25 Ultra lacks a Bluetooth enabled S-Pen. For about 2 months also the S-Pen decided to not come out of the slot it started working all of a sudden again, nothing sticky on it or anything it just wasn't wanting to pop out from its slot.
I love recording concert footage with Ultra series phones but this year the audio sounds very off, often distant. Last year's model was good but the S23 Ultra had the best balance in my opinion, my mother still has the S23 Ultra as she love photography and video recording. I don't know why Samsung is suffering therefore 2 yrs now.
I think what Samsung is doing better these past 2 years is software improvements but I hope to see hardware ones on the next S Ultra Line. The phones really need to be the best in class and the Chinese phones are doing better and for cheaper. Hopefully Samsung can match or out perform especially given how much the the phones cost.
Value
2
Response from Samsung USBy R&R Team, July 7, 2025
Hey Hydesams, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced features of Galaxy AI and Gemini. We would love to help you further enhance your experience and troubleshoot any frustrations. We have provided a link to an article to help you with the redesigned features of the S Pen and integrating them in to your usage. We have also provided a link to an article to help you with the camera features and settings to help you balance the audio to your preferences, and additional features. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance with any features causing frustration. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome
on June 30, 2025
Posted by: Love4ultra
[This review was collected as part of a promotion.] This is by far the best phone I have ever owned. The screen is just what I wanted. It is loaded with useful software and has Gemini preloaded. Great upgrade for anyone looking for a super phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone of the Year!!!!
on June 30, 2025
Posted by: Nelo23
[This review was collected as part of a promotion.] The Smooth of the OS is unbelievable, works absolutely flawlessly. Galaxy AI is a everyday all-day tool in my life right. One of the Best Phone I ever use. And the Black Titanium is Fire!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra
on June 30, 2025
Posted by: Galaxysince2011
[This review was collected as part of a promotion.] Works great for work and personal use. Camera and editing tools and suggestions through galaxy AI have been extremely helpful. Graphics for video streaming and gaming are excellent with no lag issues. Options with the built in stylus are alot of fun like coloring and drawing along with basic note taking
Value
5
Written by a customer while visiting Samsung US