Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,763 Reviews)
Rating breakdown 19,763 reviews
5 Stars
17,019
4 Stars
2,134
3 Stars
363
2 Stars
114
1 Star
133
86%of customers recommend this product.
(
871 out of
1,015)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
This product have good features
on June 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Over all I love the s25 ultra the galaxy Ai features are very impressive compared to chat gpt the I'm a die heart Samsung customer I have the tv watch everything Samsung im very disappointed that the Bluetooth s pen was done away with that was almost my breaking point plz go back to the Bluetooth s pen support make Samsung great again 2025
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it. It's perfect.
on June 30, 2025
Posted by: Wildcat1
[This review was collected as part of a promotion.] I have a visual problem. This phone is perfect for me. It does everything I need. It has the big screen I needed. I love samsung phones. But this one is perfect for me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 30, 2025
Posted by: NoXDslot
[This review was collected as part of a promotion.] Phone is very good. Upgraded from Note 10+. Battery life last a whole day. Once in a while the phone gets hot. Maybe the Galaxy AI is working hard. Camera is very good and I use the zoom for other purposes like reading small print, far away signs etc. My only complaint is there is no xd slot. And my carrier doesn't carry the 1TB model.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great feature for every day use.
on June 30, 2025
Posted by: Fun2have
[This review was collected as part of a promotion.] Awesome phone and the AI is fun to mess around with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera and the size of the phone.
on June 30, 2025
Posted by: Akvawe
[This review was collected as part of a promotion.] The Galaxy AI feature is a very nice feature. Downloads are very fast. The camera takes awesome pictures. I just like everything about the phone. I've upgraded from the s23 and while I loved that phone, this one is even better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera and AI
on June 30, 2025
Posted by: GleeGloc
[This review was collected as part of a promotion.] The camera takes crazy good pictures it's phenomenal.. and with the Galaxy AI the possibilities are endless.. . I use my phone for gaming social media and I love the stylus write to type feature with the S-pen!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New technology
on June 30, 2025
Posted by: Masryaslygidan73
[This review was collected as part of a promotion.] The AI future is awesome, text and voice translation is really great and useful options
I still discovering more everyday, but I love the phone so far
Great job samsung 👏 👍 👌
I still discovering more everyday, but I love the phone so far
Great job samsung 👏 👍 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
More hiccups than my old s21
on June 30, 2025
Posted by: Myss1234
[This review was collected as part of a promotion.] I'm a lifelong Samsung user, phone, laptop, appliances, and tvs are all Sumsung. Recently, I upgraded my s21 to the s25 and, for the first time, I'm not fully satisfied with it. I've had a lot of issues with sounds on it. First, when I set it up all notifications were the exact same sound. Had to search online on how to fix and uninstall/reinstall apps to get some sounds back. Second, there has been a lot of issues with the phone still thinking it's in a call and only using the top speaker for media. I learned that I have to make sure any calling apps are closed out before I can get the sound right again (easy enough to do, but I still shouldn't have to do it). Third, a lot of times when I'm scrolling it'll pop up telling me to unmute my sound to hear the video, even when my sound is up or the page that Im scrolling has all the videos muted because I didn't want to hear them. I also feel like I have worse signal on this phone than I did my s21 and notice calls breaking up more. Are any of these enough to make me switch phones? No. Are they annoying? Yes. Hoping things like this will be fixed with a software update. Haven't used much of the new features yet, but look forward to trying out the Galaxy AI and translation tools.
Value
3
Response from Samsung USBy R&R Team, July 2, 2025
Hi there Myss1234, we appreciate your candor about your Samsung Galaxy S25 Ultra. Weknow how valuable your device is to you every day, and wanting to be able to have a seamless and uninterrupted usage. We have provided a link to the full device manual for your convenience is adjusting the settings to your preferences. We have also provided a link to a few articles to help you with the connection of your device. Lastly, we have provided a l ink to the Samsung Support Team for the instances where your mention the speakers and additional features not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US