Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,767 Reviews)
Rating breakdown 8,767 reviews
5 Stars
7,486
4 Stars
1,020
3 Stars
151
2 Stars
54
1 Star
56
77%of customers recommend this product.
(
265 out of
342)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
S25 ultra phone review
on February 24, 2025
Posted by: Stangdude
[This review was collected as part of a promotion.] I absolutely love my s25 ultra. The battery life has been amazing, as well as the fast charging. The new AI system is super cool to play around with and I've already made some awesome pictures with it. The camera is obviously the best phone camera compared to other brands and the audio is perfect. I had a s22 ultra and traded that for this phone and it definitely was a major upgrade, Samsung will always be my go to for technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Is not that I expected
on February 25, 2025
Posted by: Texanrican
[This review was collected as part of a promotion.] Worst than previous versions. I do not recommend it.
Value
2
Response from Samsung USBy R&R Team, February 26, 2025
Hi there Texanrican, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your phone is to you every day, and how frustrating it can be when your device is not operating as intended or expected. Without knowing the details of your frustration, we have provided a link to the Samsung Support Team. They can work with you one on one through chat to resolve these matters, and help you have the best possible experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
To much AI
on February 25, 2025
Posted by: Nevergain
[This review was collected as part of a promotion.] 2nd time doing this. It lags, it has crashed. So fun having to wait for it to crash, and restart. It is ok phone. Doubt I will move up from here. Might need a different brand.
Value
3
Response from Samsung USBy R&R Team, February 26, 2025
Hi there Nevergain, we appreciate you taking time out of your day to share your feedback on your new Samsung Galaxy S25 Ultra. We would love nothing more than to help you troubleshoot the software crashes you mention experiencing with your phone. We have provided a link to an article below to help you with this matter at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Great AI that's all
on February 25, 2025
Posted by: Kimmy384759
[This review was collected as part of a promotion.] The product is similar to the previous model. Only great thing about this new s25 ultra is the AI stuff.
Value
2
Response from Samsung USBy R&R Team, February 26, 2025
Hi Kimmy384759, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced features of Galaxy AI. We have provided a link to the full device manual to help you discover all of the ways these features can streamline daily tasks and enhance your usage. This manual will also highlight so many features you can integrate and help you align the settings to your preferences for the best possible experience. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on February 25, 2025
Posted by: Jimmynj80
[This review was collected as part of a promotion.] Excelente producto. Muy completo y la fotografia espectacular. Aparte es compatible con todos los electrodomesticos en mi casa sin importar la marca. 100% recomendado
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is awesome
on February 25, 2025
Posted by: LarryOG
[This review was collected as part of a promotion.] My review on my Samsung 25ultra,is positive one , am enjoying the AL feature, all the cameras and videos trick , magic eraser, 100 zoom,stetch drawing,noise reduction on videos,the battery is very good ,and the speed of the apps and split screen . overall a 10
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great of course, but I miss my 23 Ultra. Why?
on February 25, 2025
Posted by: Microproducer
[This review was collected as part of a promotion.] I do like the s25 ultra; the titanium build, the stronger glass, lighter weight, and nice color green, but I realize now that I do prefer the curved screen of the s23 ultra over the flat screen. In addition, this display seems to attract dust and particles for some reason. Also, I carefully compared these displays at full brightness and did not see a difference. None the less, I was willing to upgrade because I am a die-hard galaxy fan - various buds, watches, laptop, tablets - I possess them all. My first phone was the skyrocket.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I expected more
on February 27, 2025
Posted by: Nikkib
[This review was collected as part of a promotion.] In reality the price of this phone mixed with all the hype, i expected to have a device that would do absolutely anything I told it to. Granted it has a lot of cool features like the audio eraser but i feel like they are so basic. I could do everything this phone does on my stylo6 aside from the AI stuff, and even that lacks . Idk I just expected so much more and feel like Samsung is simply at a stand still when it comes to new ideas so they keep trying to revamp the old ones. I mean have you seen the coloring book? Cmon Samsung. Really the stylus should be equipped with Bluetooth or something bc ive lost a million of these things.. Again...I just expected more ..........
Value
4
Written by a customer while visiting Samsung US