Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(23,167 Reviews)
Rating breakdown 23,167 reviews
5 Stars
19,867
4 Stars
2,545
3 Stars
449
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
1
The decline of Samsung
on April 4, 2026
Posted by: Annie
I’m giving the Samsung Galaxy S25 Ultra one star specifically because of the camera behavior, which is fundamentally broken for anyone who knows how to take a photo.
When I tap to focus on a subject, the phone does not consistently respect that input. It will often switch lenses or refocus at the moment the photo is taken, resulting in a completely different image than the one I composed. This leads to blurry or misfocused photos, even when I’ve clearly selected my subject.
This is not user error, it’s the software overriding deliberate input. A camera should treat focus selection as a command, not a suggestion. I'm sure somebody's patent themselves on the back for this but you shouldn't. It is user hostile.
The aggressive auto lens switching and focus “optimization” actively interfere with both casual and intentional photography. Even point-and-shoot users are affected, because the device can change focus mid-capture.
The only reliable workaround is to use Pro mode or manually lock focus, which defeats the purpose of having an advanced automatic camera system.
This is a design flaw, not a feature. Until Samsung allows users to fully disable automatic lens switching and forces the camera to respect focus lock, the camera experience is inconsistent and frustrating. A flagship device should not require manual override just to take a basic, in-focus photo.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, April 7, 2026
Hey Annie, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not meeting your expectations in quality, and causes frustration during usage. We have provided links to resources to help you capture the best possible photos and videos with your camera. We have also provided a link to the complete manual to help you disable any features you believe may be causing interruption to your experience with your camera. We have lastly shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on April 4, 2026
Posted by: Kryslee
[This review was collected as part of a promotion.] Amazing phone! Period. I would definitely recommend it to everyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite galaxy series !!
on April 5, 2026
Posted by: Lovingmyminimes
[This review was collected as part of a promotion.] I have been using my Samsung Galaxy S25 Ultra phone for a while now. It is really great. The Samsung Galaxy S25 Ultra phone has a design and the screen is very good. I like to watch my shows and play games on my Samsung Galaxy S25 Ultra phone. The battery of my Samsung Galaxy S25 Ultra phone lasts a time so I do not have to charge it during the day.
I use my Samsung Galaxy S25 Ultra phone for work and for school. I also use my Samsung Galaxy S25 Ultra phone to take pictures and videos with my family and friends. My Samsung Galaxy S25 Ultra phone is very helpful. It makes my life easier. I like the Galaxy AI feature, on my Samsung Galaxy S25 Ultra phone because it helps me get things done and stay organized. My Samsung Galaxy S25 Ultra phone is an useful tool that I use every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone so powerful
on April 6, 2026
Posted by: Starbucksdiablo
[This review was collected as part of a promotion.] I git this phone to experience Galaxy AI. The features of this phone are impressive and very intuitive. I am a big fan of the Galaxy S Ultra phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned. Hands down!
on April 8, 2026
Posted by: CatDad
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a productivity powerhouse. The sheer size and power of this device have completely transformed how I work; the multitasking capabilities are second to none, allowing me to handle complex tasks on the go without a hitch.
What I love most is the level of control I have. The customizable options are truly endless—I can spend hours tweaking every detail to make the phone feel uniquely mine, and it never gets old.
The camera system is equally impressive. The available settings offer a professional level of control that allows me to capture stunning, high-quality images in any environment. Whether it's the crisp detail in close-up shots or the vibrant colors of a landscape, this phone delivers every single time. It’s more than just a phone; it’s an essential tool that keeps me organized and inspired.
What I love most is the level of control I have. The customizable options are truly endless—I can spend hours tweaking every detail to make the phone feel uniquely mine, and it never gets old.
The camera system is equally impressive. The available settings offer a professional level of control that allows me to capture stunning, high-quality images in any environment. Whether it's the crisp detail in close-up shots or the vibrant colors of a landscape, this phone delivers every single time. It’s more than just a phone; it’s an essential tool that keeps me organized and inspired.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent model with great features.
on April 9, 2026
Posted by: Texpar
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra feels like the moment Samsung finally decided to stop chasing extremes and instead refine what already worked. It’s still unmistakably an Ultra device — big, premium, powerful — but this year’s model leans into comfort and polish more than brute force. The new rounded titanium frame makes it noticeably easier to hold, and the massive 6.9‑inch AMOLED display remains one of the best you can look at on any phone, with brightness and clarity that make everything from outdoor use to HDR video feel effortless.
Performance is exactly what you’d expect from a flagship running the Snapdragon 8 Elite for Galaxy: fast, cool, and consistent. Apps open instantly, games run smoothly, and Samsung’s extended software support means this phone is built for the long haul. The AI features are a mixed bag — some, like live translation and on‑device summaries, feel genuinely useful, while others come across as novelties you’ll try once and forget. Still, the fact that most of it runs locally gives the phone a sense of speed and privacy that cloud‑dependent AI can’t match.
The camera is excellent!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung 25 ultra
on April 12, 2026
Posted by: Xero07
[This review was collected as part of a promotion.] Galaxy AI works great most of the times. The reasons of giving this rating is due to the pen is not Bluetooth like previous Samsung models.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Camera and Battery Life
on April 13, 2026
Posted by: BlackBeauty
[This review was collected as part of a promotion.] The camera is absolutely amazing. I battery life is very good as well, but for me it all about capturing priceless and precious moments which it does all so well!!
Value
5
Written by a customer while visiting Samsung US