Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,674 Reviews)
Rating breakdown 8,674 reviews
5 Stars
7,406
4 Stars
1,012
3 Stars
148
2 Stars
54
1 Star
54
77%of customers recommend this product.
(
258 out of
333)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
2
25 ULTRA DOWNGRADED
on May 30, 2025
Posted by: SCRUFF
Expertise:Expert
I cannot willingly recommend the Galaxy S25 Ultra. Although I upgraded from the Note 9 and recognize the obvious improvements, the simple fact is that this phone has been consciously downgraded in several key areas.
Let me start with the lack of a Bluetooth S Pen. That feature was standard even on my old Note 9. How does an "upgrade" lose features?
Next, there’s no MagSafe-style capability. Despite all the advancements in fast charging, Samsung has now chosen not to include a charging brick, and the included charging cable with the S25 Ultra is incredibly short. It no longer reaches from the wall to my chair, whereas all previous cables did.
Also—though this has been the case for a few releases—it still baffles me: with over 95% of the population being right-handed, why on earth is the S Pen stored on the left side of the phone? It’s an incredibly poor design choice from a usability standpoint.
There’s no memory card slot, and the earlier removal of the LED notification indicator remains a downgrade in my opinion.
Samsung has not listened to its customer base, and it shows.
I will be returning this phone immediately. While I purchased it through my carrier, I wanted Samsung to see this review as well. I highly doubt I’ll return to this manufacturer.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi Scruff, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that it can be frustrating when your new device does not align to your expectations. We have provided a link to an article to help you with the redesigned features of your S Pen. We have also provided a link to the full device manual that will highlight the voice commands and hand gestures you can use with your phone. This manual will also highlight the edge lighting settings that can be used as a replacement for the LED notification indicator you mention. The removal of the slot for the micro SD card is to help further enhance the durability and water resistance of your device, and the additional of cloud storage will also allow access to your media across your ecosystem of devices. Lastly, we have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast and superb quality photos and video!!
on June 2, 2025
Posted by: Shortsweetsassy
[This review was collected as part of a promotion.] I recently switched from the galaxy A16 to the galaxy s 25 ultra cause I really love the s series galaxy phones. Very reliable and durable. I have to say the A16 is a very nice phone for the price. If I had to go bak to any other phone it would be the A16. Nice job Samsung!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Is Not A "Step Up" With Performance And Battery
on June 2, 2025
Posted by: Samsung Galaxy
Expertise:Expert
Unfortunately, I feel for the price paid with phone trade in, the performance of the phone and battery is not too great. I liked my S22 and S24 Ultra better.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, June 3, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important it is to feel you have made a good investment in a new device that will be both a daily driver and joy to use. We have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team if this experience continues or you would like assistance with any additional features of your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Carlos S
from NYC
Expertise:Expert
Verified Purchase:Yes
S25U MAY... just be.. the best phone Ive owned????
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: AnyC
Expertise:Expert
Verified Purchase:Yes
Lightening fast & super sleek with excellent photo quality and makes my life easier! My favorite Galaxy thus far!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25 Ultra is light and quick!
on June 7, 2025
Posted by: Brum68
[This review was collected as part of a promotion.] My Ultra device serves both my personal and professional needs. It excels at managing emails, attachments, and notes, and its convenient phone storage is a plus. The AI features are enjoyable; the photo capabilities are impressive, but I especially value the email writing assistance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easily the best phone I've ever had!
on June 7, 2025
Posted by: BabySlick
[This review was collected as part of a promotion.] This thing's camera is insane. It is so much faster than any of my friends' phones when there is bad service area. I love the Galaxy AI Feature, which helps me solve complicated problems and helps me navigate life and in a smoother fashion. No need to purchase chat GBT or any other AI software subscriptions when your phone comes with such great capabilities like my S25 Ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The graphics and functionality are superb.
on June 10, 2025
Posted by: Unstoppable22
[This review was collected as part of a promotion.] Movies excellent streaming quality. Sports are up close and personal. Work sending emails ,messgung locked in for sure. Gaming experience is phenomenal 🙌. Media interaction and overall quality is phenominal.
Value
5
Written by a customer while visiting Samsung US