Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,670 Reviews)
Rating breakdown 8,670 reviews
5 Stars
7,403
4 Stars
1,012
3 Stars
147
2 Stars
54
1 Star
54
77%of customers recommend this product.
(
257 out of
332)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
Looks great
on May 16, 2025
Posted by: Jay K
from california
Expertise:Intermediate
Finally received and unboxed the S25 Ultra grey. It seems slighter lighter and thinner than I thought. Not that big. Love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 16, 2025
Hi Jay K, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the inital usage and experience with your device, and that it is surpassing your expectations. We have provided resources to help you further explore your device, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Not impressed
on May 26, 2025
Posted by: Kim H
Expertise:Expert
Bring back the S pen feature to take pictures and also the feature to swipe the phone to take pictures instead of having to use the volume and power button. If you bring those features back the phone would be awesome.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
5
Response from Samsung USBy R&R Team, May 27, 2025
Hi there Kim H, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you including being able to take photos from a distance. We have provided a link to the full device manual that will highlight the usage of hand gestures and voice commands you can also use with the camera of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Shelly L King
from Michigan
Expertise:Expert
Verified Purchase:Yes
I absolutely love it . Its fast and the camera takes wonderful pictures.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 28, 2025
Hey Shelly L King, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are and how much you ar eloving capturing so many amazing photos and videos with your new phone. We have provided a link to the full device manual to help you discover the features of Galaxy AI that can help you further enhance your experience with the camera of your device. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Andy
Expertise:Intermediate
Verified Purchase:Yes
Battery is weak. After full charge drops to single digits by end of the night without high usages or streaming. The phone overall is great.
Response from Samsung USBy R&R Team, May 28, 2025
Hi Andy, thank youf or sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the capabilities and features of your new phone. The battery life should maximize automatically after a short period of usage, and adjustments to your specific consumption. If this is not your experience, we have provided links to a few troubleshooting guides to further assist you. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues or you have any questions. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Simplyislandgal242
from Orlando Florida
Expertise:Intermediate
Verified Purchase:Yes
I've always liked Samsung products so I am very pleased with my new Samsung s25 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
25 ULTRA DOWNGRADED
on May 30, 2025
Posted by: SCRUFF
Expertise:Expert
I cannot willingly recommend the Galaxy S25 Ultra. Although I upgraded from the Note 9 and recognize the obvious improvements, the simple fact is that this phone has been consciously downgraded in several key areas.
Let me start with the lack of a Bluetooth S Pen. That feature was standard even on my old Note 9. How does an "upgrade" lose features?
Next, there’s no MagSafe-style capability. Despite all the advancements in fast charging, Samsung has now chosen not to include a charging brick, and the included charging cable with the S25 Ultra is incredibly short. It no longer reaches from the wall to my chair, whereas all previous cables did.
Also—though this has been the case for a few releases—it still baffles me: with over 95% of the population being right-handed, why on earth is the S Pen stored on the left side of the phone? It’s an incredibly poor design choice from a usability standpoint.
There’s no memory card slot, and the earlier removal of the LED notification indicator remains a downgrade in my opinion.
Samsung has not listened to its customer base, and it shows.
I will be returning this phone immediately. While I purchased it through my carrier, I wanted Samsung to see this review as well. I highly doubt I’ll return to this manufacturer.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi Scruff, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that it can be frustrating when your new device does not align to your expectations. We have provided a link to an article to help you with the redesigned features of your S Pen. We have also provided a link to the full device manual that will highlight the voice commands and hand gestures you can use with your phone. This manual will also highlight the edge lighting settings that can be used as a replacement for the LED notification indicator you mention. The removal of the slot for the micro SD card is to help further enhance the durability and water resistance of your device, and the additional of cloud storage will also allow access to your media across your ecosystem of devices. Lastly, we have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Super fast and superb quality photos and video!!
on June 2, 2025
Posted by: Shortsweetsassy
[This review was collected as part of a promotion.] I recently switched from the galaxy A16 to the galaxy s 25 ultra cause I really love the s series galaxy phones. Very reliable and durable. I have to say the A16 is a very nice phone for the price. If I had to go bak to any other phone it would be the A16. Nice job Samsung!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Is Not A "Step Up" With Performance And Battery
on June 2, 2025
Posted by: Samsung Galaxy
Expertise:Expert
Unfortunately, I feel for the price paid with phone trade in, the performance of the phone and battery is not too great. I liked my S22 and S24 Ultra better.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, June 3, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important it is to feel you have made a good investment in a new device that will be both a daily driver and joy to use. We have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team if this experience continues or you would like assistance with any additional features of your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US