Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,670 Reviews)
Rating breakdown 8,670 reviews
5 Stars
7,403
4 Stars
1,012
3 Stars
147
2 Stars
54
1 Star
54
77%of customers recommend this product.
(
257 out of
332)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
This phone is perfect
on March 30, 2025
Posted by: Jjesse
[This review was collected as part of a promotion.] Gaming talking texting I do everything on this phone even school work this phone is perfect the graphics are beautiful the pitcher's are always bright and on point this phone is perfect for anyone and it's safety features keep me protected. I even watch movies on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Product is good but not upto expectations
on March 31, 2025
Posted by: Bob2Ma
[This review was collected as part of a promotion.] Observed Mobile screen stuck multiple times.. instagram app is not a good compatible on tbis phone. Sometimes could load or not showing options what was there. Screen stuck. And lot of other things a well.
Value
3
Response from Samsung USBy R&R Team, March 31, 2025
Hi there Bob2MA, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be to have your usage of your device interrupted, and we would love nothing more than to help you resolve this frustration and have the best possible experience with your device. We have provided links to a few resources to help you with the apps that are not operating as expected and the freezing. We have also provided a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
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Samsung Community
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing innovation of a phone
on April 5, 2025
Posted by: Omiiii
[This review was collected as part of a promotion.] Been a samsung fan since my galaxy s3. This phone has really evolved since then. Amazing features that it provides & I can tell there's more to come. Keep up the great work samsung 👏.
Value
5
Response from Samsung USBy R&R Team, May 22, 2025
Hey Omiiii, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so amazed with the enhanced features and capabilities of your phone. We have provided a link to the full device manual to help you fully discover the features of your phone, including Galaxy AI. We have also provided a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great and seamless
on April 7, 2025
Posted by: KalKat
[This review was collected as part of a promotion.] The camera, set up and new AI features are amazing! Definitely the best galaxy to date. The Now Brief and audio eraser are incredible features.
Value
4
Response from Samsung USBy R&R Team, April 8, 2025
Hi there KalKat, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love that you are so pleased with the enhanced camera features, Galaxy AI features, and additional usages of your new phone. Please, don't hesitate to reach out to us again any time in the future with questions or if you would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on April 7, 2025
Posted by: Ayleen
from Austin
Expertise:Expert
This phone is awesome but the battery is insufficient for a daily use
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, April 8, 2025
Hi there Ayleen, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you are pleased with the features and usage of your new phone. We would love to help you maximize the battery life of your device, and experience the all day usage you desire. We have provided links to a few troubleshooting guides to help you with this experience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Very pleased with my new Samsung Galaxy S25 ultra.
on April 29, 2025
Posted by: ARVs Galaxy
from Phoenix, AZ
Expertise:Intermediate
Just enabled my new Samsung Galaxy S25 Ultra unlocked phone. It was such a breeze. Beautiful phone. I'm stuck on Samsung products. I've had all of the Samsung Ultra phone models for about the last 5 years. I love the style of the phone, it's options and it's overall quality. Thank you Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 30, 2025
Hey ARVs Galaxy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with your new phone, and that you found the inital setup and usage to be so easy. We have provided a link to the full device manual if you are interested in further exploring the features of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to help answer any questions that may arise as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Product for my kids
on May 1, 2025
Posted by: Unique Euphoria
Bought it for my family kids enjoy playing games on it.
Response from Samsung USBy R&R Team, May 6, 2025
Hi Unique Euphoria, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that this phone hasb een such a value for your family, and that your kids enjoy using the device for their gaming. Please, reach out to us again any time with questions or to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Camera
on May 5, 2025
Posted by: Laradoboogie
Expertise:Intermediate
Just got one also LUV IT ❤️ great features with me 24/7
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, May 6, 2025
Hey Laradoboogie, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you love your new device, and are finding it such an amazing daily driver for your needs. Please, reach out ot us again any time with questions or to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US