Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.8
(8,666 Reviews)
Rating breakdown 8,666 reviews
5 Stars
7,400
4 Stars
1,012
3 Stars
147
2 Stars
54
1 Star
53
78%of customers recommend this product.
(
256 out of
330)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Customer Rating
5
Enhanced features especially AI
on June 20, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Pros:
AI
Display
Processor
Cons:
Could have used bigger selfie camera sensor as in s22 ultra
AI
Display
Processor
Cons:
Could have used bigger selfie camera sensor as in s22 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love my phone
on June 20, 2025
Posted by: Sister
[This review was collected as part of a promotion.] Galaxy Al has been amazing i love love it. The camera features on the phone is by far the best I have ever had on any phone and I will continue to buy these phones with every upgrade I do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great qualities
on June 20, 2025
Posted by: Cole11823
[This review was collected as part of a promotion.] I love my phone the camera is the best I like sky pictures the moon and sunset and different things I also have 6 kids and it's hard to get good pictures on the go so the in motion pictures uses to come out blurry but thos phone e gets the most natural photos and aren't blurry I get alot of in motion pictures... I also am a cna so sometimes computers aren't available at work so I am able to do my paperwork on my phone and its never slow it never glitches I play my games and do studying for school I never have issues. This by far in my option is the best phone on the market! I also use AI when I have a mind cluster and can't think of what to write or have to much I put a summary of everything I want to write and it helps me out and it never comes out bad... samsung galaxy 25 galaxy ultra... I wouldn't trade out for any other brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone used to be fantastic
on June 20, 2025
Posted by: Sgtlee73
[This review was collected as part of a promotion.] So when I got this phone it was the best phone I've ever had. I love the amazing cameras on the phone but that's the only reason it gets 3 stars at this point the galaxy Ai has replaced the power button so now I have to tell Galaxy AI to shut my phone off which it doesnt it just pulls up the power menu that used to be up on the notification drag down bar at the top which made way too much sense apparently and then I can shut it off it has also slowed down by at least 30-40% even though I regularly clear caches and have no background apps running and no web browser tab craziness going on and finally to the battery it used to hold a charge for two days with heavy use 3 % meant i had like 20 min of usage until it shut off now I have power saver on constantly it goes from 15% to 8 in like 5-10 minutes and then usually shuts off a few seconds after 7% shows up and it does not charge with any regular cable it will die if you have the screen on as its plugged in so I had to buy a crazy expensive super charger just to get it charged over night since I kept waking up with it at like 40% using the old rapid charger so now im spending too much on a phone that cant keep up constantly loses service and sometimes freezes when switching to or from wifi smh very sad when ive always sworn by galaxies
Value
3
Response from Samsung USBy R&R Team, June 20, 2025
Hi there Sgtlee73, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frutrating it is when your device is not aligning to your expectations, and we would love to help you resolve these frustrations. We have provided links to articles to help you with the battery life, charging speed, and overall speed of your device. We have also provided a link to articles to help you with the connection to your carrier and Wi-Fi of your device. Lastly, we have provided links to the Samsung Support Team and warranty information if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on June 20, 2025
Posted by: ShadowRider1
[This review was collected as part of a promotion.] Is faster and battery life is better than the s24 ultra and the galaxy ai is great it definitely help me a lot in my daily life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far thoroughly impressed!
on June 20, 2025
Posted by: Bent73
[This review was collected as part of a promotion.] Loving my new phone and the Galaxy AI feature is actually useful and has helped in many different ways from simple things as weather the finding detailed spec drawings needed for work just by asking. Would definitely recommend the S25 Ultra to anyone whether for work and/or personal use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 20, 2025
Posted by: Metalebarron
[This review was collected as part of a promotion.] A vast improvement from my A14... so fast and a terabyte of room makes it work smoothly... great picture and sound... great with connection as well and works with Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone with great features and battery li
on June 20, 2025
Posted by: BKGeekGirl27
[This review was collected as part of a promotion.] I absolutely love this phone series. Samsung has done an incredible job with combining user friendly features, software, including AI capabilities.. This phone is light, reliable, easy to use and I love using the S pen. The screen is bright and crisp. I enjoy consuming content of any kind on this device.
The customizability this phone is capable of is truly amazing. The battery life is very good and lasts the entire day. I am a power user and have not had any need to charge up during the day. The camera is top notch, takes excellent photos and videos and the integration of AI features are best in class for this flagship phone. I look forward to the next innovation from Samsung.
Value
5
Written by a customer while visiting Samsung US