Customer reviews from Samsung US
Samsung - Galaxy S25+ 512GB - Navy (AT&T)
Average customer rating
4.8 out of 5
4.8
(902 Reviews)
Open Ratings Snapshot
Rating breakdown 902 reviews
5 Stars
769
4 Stars
105
3 Stars
12
2 Stars
6
1 Star
10
50%of customers recommend this product. 
(
9 out of 18
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25+ 512GB - Navy (AT&T)
Customer Rating
5 out of 5
5
Great phone
on April 6, 2025
Posted by: Karma253
[This review was collected as part of a promotion.] Fast, sleek and user friendly
Tþþttttþgggygggggggggggggggggggggggggggggggʻgggggggggggggggggggggggggggggggg
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2025
Hey Karma253, we appreciate your feedback on your Samsung Galaxy S25+. We love hearing that you are finding the device to be so user friendly, fast, and to have a great design appearance. We have provided a link to the full device manual to help you discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Need tutorial.
on May 22, 2025
Posted by: Rick
It freezes often . Keys very sensitive.
I wish it came with an instruction book or easy to use booklet.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 23, 2025
Hey Rick, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We would love nothing more than to help you explore your device fully, align to your preferences, and resolve the matter of freezing you mention. We have provided a link to a troubleshooting guide for the freezing, to the full device manual to aid your exploration, and to the Samsung Support Team to answer your questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No memory card
on May 26, 2025
Posted by: Nomoresamsung
from Massachusetts
Expertise:Intermediate
No SD card slot? Just another way of ripping off their customer based. Sure, they have cloud storage...for more money
I have been a long time Samsung user even buying 2 of their stupid flip phones that suck. No more. There are too many other options of where I can spend my money. Bye bye Samsung!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 28, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We understand that some customers do need additional storage than comes installed on the device. The removal of the micro SD card is an effort to increase the durability and water resistance capabilities of the device. The usage of cloud based storage also allows you to access your media across all of the devices in your ecosystem. Please, reach out to us again in the future if you ever have questions, or want to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25+
on May 27, 2025
Posted by: Knd2
from NC
Expertise:Intermediate
Verified Purchase:Yes
Great phone and great service getting it to me in a timely manner and set up was easy.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Hi Knd2, we appreciate your feedback on your Samsung Galaxy S25+. We couldn't be happier to hear how pleased you have been with the inital purchase, setup, and usage of your newp hone. We hope you'll reach out to us again in the future if you ever have questions about your Samsung products, or want to share additional feedback. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It could be better
on May 29, 2025
Posted by: Mario
Expertise:Intermediate
Verified Purchase:Yes
My issue with this phone is the vibration and volume is too low even if you have it set to the max it really makes no difference.I also notice that whenever you try closing a tab there's a second delay.
Performance
3 out of 5
3
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 30, 2025
Hey Mario, thank you for your feedback on your Samsung Galaxy S25+. We understand how important specific features are to you with your device, and we would love to help you troubleshoot any frustrations you are experiencing. We have provided a link to an article to help you with the speaker of your device. We also recommend using the settings app of your device to enhance the refresh rate for the slight delay you mention. YOu can do this under display and motion smoothness and then adjust froms tandard to adaptive. We have lastly, provided a link to the Samsung Support Team if these frustrations continue, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Camera is horible
on May 29, 2025
Posted by: klopez
from Texas
Expertise:Intermediate
Verified Purchase:Yes
camera quality is horible, especially in low light, when recording videos or using zoom, it pixelates intensely
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 30, 2025
Hey Klopez, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We know how valuable your camera is to you for capturing the amazing moments of your life for posterity. We have provided a link to an article to help you select the best settings and features of the camera for the best photos and videos. We have also shared a troubleshooting guide to help you with the blurriness of your photos you mention. We have lastly, shared a link to the Samsung Support Team if this experience continues, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My overall view of the phone is amazing I love it
on May 31, 2025
Posted by: Samsungkid
[This review was collected as part of a promotion.] This phone has all the features you could want and need while making it eazy to find phone information or data . The phone feels amazing with the outter box i purchased. Very lightweight and small with perfect screen size . The cameras are very clear and fast . The galaxy Ai is getting really detailed making my art and pictures come to life. Bixby works very well just refuses to do some simple task . The phone runs fast .only a few times it has froze up on me. the samsung wallet is very important and it is perfect for puchases or managing blockchain apps .The tap pay works very well. The global goal app really takes it to another level with all the donations and allowing me to help change the world .Over all 4.9
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Spectacular Device
on May 31, 2025
Posted by: S25now
[This review was collected as part of a promotion.] Have never been a Samsung fan or had a Samsung device. Since I got a Samsung S25+ my perspective on Samsung devices have changed. The phone is easy to use and will assist you with managing your financials as well as your daily life with Ai. Never going back to other brands of phones like I use to. I'm a Samsung fan now and in the future.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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