Customer reviews from Samsung US
Samsung - Galaxy S25+ 512GB - Icyblue (AT&T)
Average customer rating
4.8
(4,023 Reviews)
Rating breakdown 4,023 reviews
5 Stars
3,370
4 Stars
522
3 Stars
73
2 Stars
25
1 Star
33
85%of customers recommend this product.
(
157 out of
184)
Customer Reviews for Samsung - Galaxy S25+ 512GB - Icyblue (AT&T)
Customer Rating
1
Do not buy this.
on February 10, 2025
Posted by: Pots
Expertise:Expert
Let's start with what this isn't: in no way is it an upgrade from its predecessor. It isn't even an upgrade from its predecessor's predecessor.
In it at least one way, it's a massive downgrade. For some reason the ability to customize individual app notification sounds has been removed from the OS. If the apps themselves had this feature built in this wouldn't be an issue, but few of them do. As a result, the default system notification sound is the notification sound for everything. Want to make sure the app that tells you when your prescription is ready at the pharmacy sounds different from the one that tells you your laundry is done, because some things are more important than others? You can't. Everything sounds the same.
Making matters worse, when I transferred the settings from my old phone, all of my custom notification sounds were removed. Not replaced with the system notification sound, removed entirely. Replaced with silence. Every single app I set up a custom notification sound for now has no notification sound.
and of course there's no way to set one up anymore.
and of course there's no way to set one up anymore.
I don't know if this was something Google decided to do with Android 15, or if it's something Samsung decided to do with One UI. If Samsung did it and they don't fix it, this is my last Samsung phone, ever. If Google did it, then I'm done with android. This is an enormous step backward in usability, and I can't believe somebody thought it was a good idea.
Don't buy this phone. In fact, it's probably best not to buy any phone with One UI 7 or Android 15. Find a nice used phone or an older model instead.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 10, 2025
Hi there Pots, thank you for your feedback on your new Samsung Galaxy S25+. We understand that upgrading to a new device can come with a learning curve and cause frustration as you work towards aligning the settings to your preferences. We have provided a link to the full device manual to assist you with this discovery. We have also shared a link below to the Samsung Support Team to help you one on one in aligning the settings to your needs. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Pro
on April 29, 2025
Posted by: Snoop
Happy with app that i sm able to upgrade my phone!
Response from Samsung USBy R&R Team, April 30, 2025
Hi Snoop, we appreciate your feedback on your Samsung Galaxy S25+. We are thrilled to hear how pleased you are with the usage of your device, and that you are so pleased with your upgrade. We hope you'll reach out to us again in the future any time you have questions, or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Trash
on September 28, 2025
Posted by: I hate this phone
from Doesn't matter
Expertise:Expert
Worst phone I've ever bought! Do not buy! Pure trash! A brick is more functional than this phone
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 29, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25+. We know how disappointing it can be when your device is not operating as intended or expected. Without knowing the specific features that are causing frustration for you, we have provided a link to the Samsung Support Team. These experts can offer assistance directly through chat to help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the best!
on April 21, 2025
Posted by: Apollo
from Alabama
I'm enjoying my new phone,great service, great phone, great AI, and great CS.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
Hey Apollo, we appreciate your feedback on your Samsung Galaxy S25+. We love hearing that you are so pleased with the capabilities, Galaxy AI, and usageo f your new phone. We have provided a link to the Samsung Support Team for your convenience. This team of experts can offer one on one assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25+
on March 1, 2025
Posted by: TaylorC
[This review was collected as part of a promotion.] I love Gemini and the phone is super fast. I like all the features as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on December 5, 2025
Posted by: Ydu5dgufvhsvh
[This review was collected as part of a promotion.] Horrible phone, keeps shutting off, tge volume does not work right it's the worse phone ever! I have to keep it as I have payments but I would never get another Galaxy.
Value
1
Response from Samsung USBy R&R Team, December 8, 2025
Hey there Ydu5dgufvhsvh, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We know how important the uninterrupted usage of your device, and immersive listening experience are to you every day. We have provided links to articles to help you address these experiences at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if these frustrations continue or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The new S25+ is an excellent phone
on February 13, 2025
Posted by: MomarB
[This review was collected as part of a promotion.] My new Galaxy S25 plus is my favorite phone from the Galaxy line. The audio eraser feature is a nifty new tool. Thanks samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
You should upgrade immediately!
on February 16, 2025
Posted by: GalaxyVirgo13
[This review was collected as part of a promotion.] This phone is lightening quick!
I have the beautiful navy galaxy s25+, that perfectly illustrates the galaxy brand with the phones deep, yet luminous color.
It seamlessly connects to my new buds, new galaxy tab s9 fe 5g, and my new galaxy ultra watch, and all my other home devices!
It is very easy to set up with the Samsung account and smartswitch. But, if you like to DIY things, it's very easy to get it exactly how you want it.
I also have newer galaxy buds fe!
I have it all!
The phone is wifi 6e compatible, and there is no latency at all!
Processing speed? It's not a speed when it's quicker than immediately!
It took me longer to type this sentence. I could have completed various tasks and searched several things in the amount of time it took to write this.
It took me longer to type this sentence. I could have completed various tasks and searched several things in the amount of time it took to write this.
The display is amazing and it's very customizable so that you can make nearly everything how you want.
Fan of AI? You can use it to help write, design, edit, and much more!
I was using an s22, and this was the upgrade I needed.
The only thing I'm missing is a charging hub to complete my galaxy home!
I have even named my wifi gateway Galaxy, because they are setting the tone for what these devices should be!
They are excellent devices, especially the s25+, and you are able to use them for just about anything you need!
Get one as soon as you can, so you can experience it better than I can explain it!
We can explore more than NASA, in this galaxy collection!
See you in the stars!
Value
5
Written by a customer while visiting Samsung US