Customer reviews from Samsung US
Samsung - Galaxy S25+ 512GB - Icyblue (AT&T)
Average customer rating
4.8 out of 5
4.8
(4,023 Reviews)
Open Ratings Snapshot
Rating breakdown 4,023 reviews
5 Stars
3,370
4 Stars
522
3 Stars
73
2 Stars
25
1 Star
33
85%of customers recommend this product. 
(
157 out of 184
)
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Customer Reviews for Samsung - Galaxy S25+ 512GB - Icyblue (AT&T)
Customer Rating
4 out of 5
4
Bummed galaxy owner
on July 12, 2025
Posted by: Fozzy
Really bummed you kept out the blue tooth s pen. Shouldn't matter if it cuts down on cost or if some users dont use it. That was a big feature of the phone and just to have that feature put it in it own category for the phone. Very disappointed and probably will wait now on a new one. Bring it back!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Slow brand new phone everything slow
on October 9, 2025
Posted by: B Tab
Verified Purchase:Yes
Slow brand new phone everything is low like old phone
Performance
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, October 10, 2025
Hi there B Tab, thank you for your feedback on your Samsung Galaxy S25+. We know how important your phone is to you, and how frustrating it can be when your device is not aligning to your expectations. We have provided a link to a few articles to help you adjust the refresh rate, and maximize the speed of your phone. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung=Amazing
on January 14, 2026
Posted by: Samuel63976
The Samsung Galaxy S 25+ has all the battery life you need to get you through your day. The display is crisp and vibrant and the colors pop! The camera takes excellent photos and you can zoom way in to the action!! The performance and storage is a 10/10 Samsung checks all the boxes!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hi Samuel63976, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We couldn't be happier to hear that you are enjoying the enhanced capabilities and features of your new device, and finding it appealing to look at during usage. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Quality is 💯
on February 25, 2025
Posted by: Peteypablo
This is one of the best phones I ever owned and recommend it to anyone
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Junk
on April 8, 2025
Posted by: Disenchanted
Keeps dropping calls, calls over a minute will be dropped randomly. Turning phone in and canceling service for a dependable phone. 17 tries to pay a bill, 6 calls to customer support, 7 calls to Verizon and still not resolved. Over it.
Response from Samsung USBy R&R Team, April 9, 2025
Hi there Disenchanted, thank you for your feedback on your Samsung Galaxy S25+. We understand how important your phone calls are to you every day, and we would love to help you with this experience in any way we can. We have provided a link to a troubleshooting guide to assist you at your convenience. We have also shared a link to the Samsung Support Team and your warranty information to assist you further. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No mobile network option to 4g or lte
on April 24, 2025
Posted by: Unhappy costumer
Expertise:Expert
No option to change mobile network. Mandatory 5g only!!! All functions as a must, can't uninstall. Run away that's why all the cellphone providers gives you free! Nothing good is for free in this world
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 25, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We understand how important the ability to customize your device to your preferences is to you including the connection to your carrier. We have provided a link to an article to assist you with the connection options. Without knowing the additional features or functions you are experiencing frustration with, we have provided a link to the Samsung Support Team to offer one on one assistance at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the feel
on February 18, 2025
Posted by: Rem567
[This review was collected as part of a promotion.] The look and feel of the galaxy s25+ is truly amazing. I upgraded for my mom from my s22+ and shes obsessed with it. She loves the seamless action across apps and she loves that she gets daily now brief on her phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This phone is horrible I paid 1000 for it and I to
on October 10, 2025
Posted by: JUNIOR
[This review was collected as part of a promotion.] Horrible phone I've had nothing but a terrible experience with this phone
Value
1 out of 5
1
Response from Samsung USBy R&R Team, October 14, 2025
Hello Junior, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25+ with us. We know how frustrating it is when you have a new device that is not functioning as intended or expected. We would love to assist you in resolving your frustrations, and helping you have the best possible experience with this device. Without knowing what features of your device are causing this frustration for you, we have provided a link to the Samsung Support Team. They can work with you directly through chat to assist you with any and all options available to you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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