Customer reviews from Samsung US
Samsung - Galaxy S25+ 512GB - Icyblue (AT&T)
Average customer rating
4.8
(6,080 Reviews)
Rating breakdown 6,080 reviews
5 Stars
5,052
4 Stars
849
3 Stars
118
2 Stars
33
1 Star
28
85%of customers recommend this product.
(
93 out of
109)
Customer Reviews for Samsung - Galaxy S25+ 512GB - Icyblue (AT&T)
Posted by: Mario
Expertise:Intermediate
Verified Purchase:Yes
My issue with this phone is the vibration and volume is too low even if you have it set to the max it really makes no difference.I also notice that whenever you try closing a tab there's a second delay.
Performance
3
Design
3
Value
4
Response from Samsung USBy R&R Team, May 30, 2025
Hey Mario, thank you for your feedback on your Samsung Galaxy S25+. We understand how important specific features are to you with your device, and we would love to help you troubleshoot any frustrations you are experiencing. We have provided a link to an article to help you with the speaker of your device. We also recommend using the settings app of your device to enhance the refresh rate for the slight delay you mention. YOu can do this under display and motion smoothness and then adjust froms tandard to adaptive. We have lastly, provided a link to the Samsung Support Team if these frustrations continue, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
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Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
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Written by a customer while visiting Samsung US
Posted by: AIwho wants this
from California City, CA
Expertise:Intermediate
Verified Purchase:Yes
For one, its absurd how little is paid out for the phone exchanged for the new phone. For two, the S25+ has battery charging issues. For three, the AI is useless. Four, don't preload a phone with Its a downgrade. I'm looking forward to my next phone, which for the first time in well over a decade may not be the next Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, May 23, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25+. We understand how frustrating it is when your new phone is not meeting your expectations. We would love to help you troubleshoot the charging, and explore the amazing capabilities of your phone, and integrate them in to your usage. We have provided links to articles to help you with the battery, and to the full device manual for the additional features. Lastly, we have provided a link to the Samsung Support Team to offer one on one assistance if you prefer. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
2
Need tutorial.
on May 22, 2025
Posted by: Rick
It freezes often . Keys very sensitive.
I wish it came with an instruction book or easy to use booklet.
I wish it came with an instruction book or easy to use booklet.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, May 23, 2025
Hey Rick, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We would love nothing more than to help you explore your device fully, align to your preferences, and resolve the matter of freezing you mention. We have provided a link to a troubleshooting guide for the freezing, to the full device manual to aid your exploration, and to the Samsung Support Team to answer your questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Pro
on April 29, 2025
Posted by: Snoop
Happy with app that i sm able to upgrade my phone!
Response from Samsung USBy R&R Team, April 30, 2025
Hi Snoop, we appreciate your feedback on your Samsung Galaxy S25+. We are thrilled to hear how pleased you are with the usage of your device, and that you are so pleased with your upgrade. We hope you'll reach out to us again in the future any time you have questions, or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the best!
on April 21, 2025
Posted by: Apollo
from Alabama
I'm enjoying my new phone,great service, great phone, great AI, and great CS.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
Hey Apollo, we appreciate your feedback on your Samsung Galaxy S25+. We love hearing that you are so pleased with the capabilities, Galaxy AI, and usageo f your new phone. We have provided a link to the Samsung Support Team for your convenience. This team of experts can offer one on one assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Volume is total garbage on bluetooth devices
on April 12, 2025
Posted by: Donibee
from Nj
Expertise:Beginner
The volume is garbage I had a note 8 before this ultra 25 the volume on full blast is half of the note 8 I have ear buds and over the ear noise canceling head phones and at the airport I could barley hear the music I've tried shuti g auto volume off and every other option nothing works ..I mainly use my phone for entertainment for traveling movies and music this is the biggest disappointment ever..I thought I was getting the top phone .. its not for this. Phone volume is trash do not buy this phone if you want it for music, movies or bluetooth..do not!!! Again I've tried everything in every forum.. and as they all said there ...volume is horribly low
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 15, 2025
Hi there Donibee, we appreciate your feedback on your Samsung Galaxy S25+. We understand how valuable the immersive experience is to you with your media. We have provided a link to an article to help you with the advanced audio settings. Without knowing what type of headphones or earbuds you are attempting to use, we have also shared a link to the Samsung Support Team to offer one on one assistance with this matter or any additional questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
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Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on April 8, 2025
Posted by: Disenchanted
Keeps dropping calls, calls over a minute will be dropped randomly. Turning phone in and canceling service for a dependable phone. 17 tries to pay a bill, 6 calls to customer support, 7 calls to Verizon and still not resolved. Over it.
Response from Samsung USBy R&R Team, April 9, 2025
Hi there Disenchanted, thank you for your feedback on your Samsung Galaxy S25+. We understand how important your phone calls are to you every day, and we would love to help you with this experience in any way we can. We have provided a link to a troubleshooting guide to assist you at your convenience. We have also shared a link to the Samsung Support Team and your warranty information to assist you further. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Issues with mobile network connection on Samsung phone or tablet
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Written by a customer while visiting Samsung US
Customer Rating
5
GALAXY NEW ERA IS ON
on April 8, 2025
Posted by: ROJITO123
[This review was collected as part of a promotion.] Hey! Just wanted to say I'm loving the Galaxy S25 Plus! The screen is seriously gorgeous and super smooth, everything feels really fast, and the cameras take amazing photos. Plus, the battery lasts all day, and it's packed with some cool Al tricks that are actually useful. Definitely a great phone!
Value
5
Response from Samsung USBy R&R Team, April 16, 2025
Hey Rojito123, we appreciagte you sharing your experience of your Samsung Galaxy S25+ with us. We are ecstatic to hear how pleased you are with the display quality, battery life, and features of Galaxy AI with your device. We have provided a link to the Samsung Support Team to offer their assistance if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US