Customer reviews from Samsung US
Samsung - Galaxy S25+ 512GB - Icyblue (AT&T)
Average customer rating
4.8 out of 5
4.8
(6,372 Reviews)
Open Ratings Snapshot
Rating breakdown 6,372 reviews
5 Stars
5,272
4 Stars
894
3 Stars
128
2 Stars
38
1 Star
40
86%of customers recommend this product. 
(
170 out of 198
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25+ 512GB - Icyblue (AT&T)
Customer Rating
5 out of 5
5
Best phone I've owned
on August 29, 2025
Posted by: Delta250
[This review was collected as part of a promotion.] Finally got my dream phone!!! got it 1 month ago and still no issues AT ALL, Super good phone I recommend this phone for sure. Ever since I got it there has been no issues, and no lag. The phone overall doesn't overheat unless used for gaming, Also the Galaxy AI future is great, I love that it removes the background audio from your video and the Galaxy AI eraser makes your pictures look way better OR the remaster. Also the camera quality is just perfect, Super natural its not to dark or to bright, Super smooth 120Hz Amoled display, I also like the customization oon this phone , you can change the home screen to whatever you imagine. Overall... its a really good phone and I recommend it 100 percent.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
S25
on August 28, 2025
Posted by: Sandra
Verified Purchase:Yes
The blue tooth wouldn't connect to my Alexa echo auto and text messaging didn't work that well either. I think the AI needs more work, I don't like it
Response from Samsung USBy R&R Team, August 29, 2025
Hi Sandra, we are grateful for your feedback on your Samsung Galaxy S25+. We understand how frustrating it is when your device is not operating as intended or expected. We have provided links to a few troubleshooting guides to assist you with the Bluetooth connection and text messages you mention causing frustration. We have also provided a link to the complete manual and the Samsung Support Team to assist you with the features of Galaxy AI, and resolve any frustration you continue to experience. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great phone,that freezes up at times!
on August 28, 2025
Posted by: Firefighter in Georgia
from Macon,Ga
Expertise:Intermediate
Verified Purchase:Yes
I love the phone!It is fast and it looks good!And It charges fast!But,I have noticed that the freezes up at multiple times!
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 29, 2025
Hi there Firefighter in Georgia, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you are so pleased with the usage of your phone. We would love to help you troubleshoot the occasional freezing you mention experiencing with your device. We have provided a link to a troubleshooting guide below for your convenience, as well as to the Samsung Support Team if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25+!! All Plus-Less Fuss! (tm)
on August 28, 2025
Posted by: Mattymatt
[This review was collected as part of a promotion.] The plus version of this phone has given me the most practical screensize for the work i do. Going from a Fold to this size was a better transition than i had expected. To all you labor workers out there-this phone gives you the max screensize,and just small enough to be efficient when your in the trenches. I definately miss my Fold- but broke 2 trying to adhere to knocking it around in my pocket-which is a no-no. Still both great phones! Take the insurance!!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 28, 2025
Hi there Mattymatt, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We are thrilled to hear that you are so pleased with your new device, and finding it the perfect size for your usage. We have shared a link to the Samsung Support Team for your convenience. They can offer assistance any time you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Reliable , great portrait mode
on August 28, 2025
Posted by: Browneyes0518
[This review was collected as part of a promotion.] Trustworthy, reliable, does what I need it to. Wish they weren't so expensive but samsungs tend to last.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 29, 2025
Hi there Browneyes0518, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We are so happy to hear that you are finding your device to be reliable and useful for your needs. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good Choice
on August 27, 2025
Posted by: Tanya J
from Pearland, Texas
Expertise:Intermediate
Verified Purchase:Yes
Made a great choice. Takes clear pictures that help make things look crispy clean. Easy to hold in my hands - not too bog or small. Ive been an Android user for a long time and this phone allows for easy navigation and still exploring all the phone's features. After about 3 weeks with the phone, I stil have zero regrets
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung does it again!
on August 27, 2025
Posted by: Cynthia C
Verified Purchase:Yes
Great battery life, camera and aesthetics are amazing on this device.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
dont purchase
on August 27, 2025
Posted by: pg112782
from Massachusetts
Expertise:Expert
This is the worst phone Samsung has produced. extremely buggy and slow. nothing works as it should. my touch screen just doesn't work at times most websites won't load the first time. it takes screen shots while being off all the time. the battery barely last 8hrs. I appreciate the side bars, but they have gone way to far you can't swipe across any part of the screen without one of the many side bars opening up. the connectivity via blue tooth is very spotty loose connection constantly. every call that is not in my phone list comes up a "possible spam". Buyer beware this phone is not worth the money.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 27, 2025
Hi there Pg112782, thank you for your feedback on your Samsung Galaxy S25+. We understand how valuable your phone is to you every day, and we would love to help you troubleshoot any frustrations you are experiencing. We have provided links to a few articles to help you troubleshoot the speed, battery life, and Bluetooth connection of your device. We have also provided a link to the complete manual for your device to help you best align the settings to your preferences. We have lastly, provided a link to the Samsung Support Team to offer assistance if these experiences continue with your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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