Customer reviews from Samsung US
Samsung - Galaxy S25+ 256GB - Navy (AT&T)
Average customer rating
4.8 out of 5
4.8
(3,884 Reviews)
Open Ratings Snapshot
Rating breakdown 3,884 reviews
5 Stars
3,260
4 Stars
502
3 Stars
68
2 Stars
24
1 Star
30
82%of customers recommend this product. 
(
115 out of 140
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25+ 256GB - Navy (AT&T)
Customer Rating
4 out of 5
4
S25+!! All Plus-Less Fuss! (tm)
on August 28, 2025
Posted by: Mattymatt
[This review was collected as part of a promotion.] The plus version of this phone has given me the most practical screensize for the work i do. Going from a Fold to this size was a better transition than i had expected. To all you labor workers out there-this phone gives you the max screensize,and just small enough to be efficient when your in the trenches. I definately miss my Fold- but broke 2 trying to adhere to knocking it around in my pocket-which is a no-no. Still both great phones! Take the insurance!!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 28, 2025
Hi there Mattymatt, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We are thrilled to hear that you are so pleased with your new device, and finding it the perfect size for your usage. We have shared a link to the Samsung Support Team for your convenience. They can offer assistance any time you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great phone,that freezes up at times!
on August 28, 2025
Posted by: Firefighter in Georgia
from Macon,Ga
Expertise:Intermediate
Verified Purchase:Yes
I love the phone!It is fast and it looks good!And It charges fast!But,I have noticed that the freezes up at multiple times!
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 29, 2025
Hi there Firefighter in Georgia, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you are so pleased with the usage of your phone. We would love to help you troubleshoot the occasional freezing you mention experiencing with your device. We have provided a link to a troubleshooting guide below for your convenience, as well as to the Samsung Support Team if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
S25
on August 28, 2025
Posted by: Sandra
Verified Purchase:Yes
The blue tooth wouldn't connect to my Alexa echo auto and text messaging didn't work that well either. I think the AI needs more work, I don't like it
Response from Samsung USBy R&R Team, August 29, 2025
Hi Sandra, we are grateful for your feedback on your Samsung Galaxy S25+. We understand how frustrating it is when your device is not operating as intended or expected. We have provided links to a few troubleshooting guides to assist you with the Bluetooth connection and text messages you mention causing frustration. We have also provided a link to the complete manual and the Samsung Support Team to assist you with the features of Galaxy AI, and resolve any frustration you continue to experience. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is so amazing!!!!
on September 2, 2025
Posted by: scottishgirl43
[This review was collected as part of a promotion.] Best phone Samsung has ever made by far!!! I love my Samsung.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent for gaming
on September 15, 2025
Posted by: Bubba76
[This review was collected as part of a promotion.] One of the best phones for gaming! Highly recommend!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's a really good phone and I love it and it has
on September 15, 2025
Posted by: Ken101
[This review was collected as part of a promotion.] I like it for streaming and it's good for gaming and has a very good camera
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
flagship of 2025
on September 15, 2025
Posted by: danvnbvb10
[This review was collected as part of a promotion.] I just got the Galaxy S25 Ultra and it’s amazing! The screen is super bright and clear, even outside, and the phone feels really smooth and fast. The battery lasts me all day without charging, and the camera takes awesome pictures, especially at night. It feels really nice to hold too. Camera is great improvements compared to other phones
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
My screen. Went completely blank
on September 15, 2025
Posted by: Sinbinji
[This review was collected as part of a promotion.] Battery gets. Really hot camera mid and screen quality could be better resolution
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 18, 2025
Hi there Sinbinji, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We would love to help you troubleshoot any frustration you are experiencing for the best possible experience with your device. We have provided a link to an article to help you with the temperature of your device. We have also shared a link to an article to help you with the different camera settings and features with your phone. Lastly, we have shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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