Customer reviews from Samsung US
Samsung - Galaxy S25+ 256GB - Navy (AT&T)
Average customer rating
4.8
(3,982 Reviews)
Rating breakdown 3,982 reviews
5 Stars
3,338
4 Stars
517
3 Stars
71
2 Stars
25
1 Star
31
84%of customers recommend this product.
(
128 out of
153)
Customer Reviews for Samsung - Galaxy S25+ 256GB - Navy (AT&T)
Customer Rating
3
Problems with my s25+
on September 15, 2025
Posted by: Fanofsamsung
[This review was collected as part of a promotion.] Personally..im disappointed in this samsung s25+. It drops calls more often than any phone ive ever had. Im not impressed with the camera quality which was one of the things I was most excited about when I finally gave up my s10 to take the plunge into what I thought would be a better phone. It drops my Bluetooth connection randomly ..often..and if I have too many apps open at one time... ( like maybe 6 or 7 ) my banking app won't even function. Other than those things...its a phone..it works. Im loyal to samsung...but this may be the deal breaker and force me to try a different brand. Idk...im still undecided. Sorry ..I wish I had a better review.
Value
3
Response from Samsung USBy R&R Team, September 18, 2025
Hi Fanofsamsung, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We know how frustrating it is when your device is not operating as intended or expected. We would love to help you troubleshoot these frustrations at your convenience, and we have provided links to a few different troubleshooting guides to help you with the connection to your carrier, Bluetooth connection, and camera features of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if the experiences you mention continue with your phone, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone honestly im sure its gonna last me a
on September 15, 2025
Posted by: Emma0422
[This review was collected as part of a promotion.] Ive use the galaxy ai to fix pictures and its so amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on September 15, 2025
Posted by: DMoses
[This review was collected as part of a promotion.] Love that this phone has a document scan ability. Just learned about it this week. Came through for me when I was in a time crunch.
It is a very user friendly phone, which I need 😁
It is a very user friendly phone, which I need 😁
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung is letting me down
on September 15, 2025
Posted by: DougC909
[This review was collected as part of a promotion.] So my wife and I traded in our note 10's for these S25's . The screen keeps freezing up. So far Samsung has paid to have the screen replaced. But I believe it's a deeper issue. So now I need to contact Samsung again to see if they'll replace my phone. Im so fed up with companies not taking responsibility. Hopefully Samsung will fix the issue.
Value
2
Response from Samsung USBy R&R Team, September 18, 2025
Hi DougC909, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to help you troubleshoot this experience. We have provided links to a few articles to help you with the freezing you mention experiencing with your device. We have also provided a link to the Samsung Support Team and warranty information for your device, if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Very simple to work and also the size is great
on September 15, 2025
Posted by: Comedian09
[This review was collected as part of a promotion.] The adaptation to the to smart TV and any devices are a must and simple.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best high-end phone for the price
on September 15, 2025
Posted by: SamsungS25
[This review was collected as part of a promotion.] It is the best phone you can buy for the price, it gives you a premium design accompanied by an Ip68 certification, which has saved me in more than one situation, it has the best current processor, the Snapdragon 8 Elite, which for gaming is perfect, all games in the best possible quality and fluidity, the cameras I love, I can take pictures of the moon with amazing quality, the battery duration does not disappoint, it has approximately 28 hours of autonomy, which is amazing and better to know that With its 45W charger, load from 0 to 100 in an hour approximately, it has reversible charging and wireless charging of 15W, which is very good, artificial intelligence is wonderful in many ways, when you want to delete something from the photos it works very well and does not leave that feeling that artificial intelligence is used, apart from the function of deleting unwanted background sound in videos, I also think the assistance to find a suitable answer is very useful for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25+ has advanced photo features giving vivid shot
on September 15, 2025
Posted by: MOKONG
[This review was collected as part of a promotion.] Ai features enhances writing skills thru alternative sentence and grammar use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product seems to get better every year
on September 15, 2025
Posted by: Eyepoppers
[This review was collected as part of a promotion.] I love the camera feature this feature let's you zoom in so close and the pictures are crystal clear. The Samsung Galaxy Ai feature is also great it's like riding around with a professor right next to you.
Value
5
Written by a customer while visiting Samsung US