Response from ATT.comBy -Eli, AT&T CARE, August 19, 2025
Hey Pam, we appreciate you sharing your experience with your new device. We understand that your new phone feels very different from your old one and we can imagine how that change might be surprising or even a bit challenging as you get used to it. Not to worry at AT&T we are here to help you with any questions or setup needs so you can get comfortable with the new device quickly, please feel free to reach out to us. Thank you for giving us the opportunity serve you.
Love the new phone it takes amazing pictures...... but the trade in process could be better. We have tried to drop the old phone off at 3 different att stores. And they all said they can't take the phone we have to mail it in.
The screen is large and clear, and the outside color is beautiful. All my apps are running perfectly! The camera and video are dreams, magnitudes better than my old phone's. What more could I ask for?