Love the new phone it takes amazing pictures...... but the trade in process could be better. We have tried to drop the old phone off at 3 different att stores. And they all said they can't take the phone we have to mail it in.
This is one of the best phones I’ve had in years. It has great quality cameras and it’s quick and easy to navigate. The size and style works perfect for me.
I dont dislike the phone but i switched from the iphone so this one is taking time to get used to. Thanks to the Anytime Trade in, i'm able to switch sooner than a year.
Response from ATT.comBy -Eli, AT&T CARE, September 24, 2025
Hello Leslie, we appreciate your feedback on your new upgrade from Android to iPhone. We understand that getting used to a new device after switching from an iPhone can take some time. We can see how it might feel a bit different at first, and it’s completely normal to take some time to adjust. And yes, with the Anytime Trade-In, you have the flexibility to switch sooner than a year, so you can enjoy your new experience without waiting. Please feel free to reach out to us if you need any kind of assistance. You can also visit this link to learn more about your new device: https://www.att.com/device-support/index/Samsung/SamsungSMS938U