Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
My Crystal series TV is top of the line
on March 20, 2025
Posted by: samsung
[This review was collected as part of a promotion.] My Crystal TV is one of those once in a lifetime finds. Since buying my Samsung TV I have heads no problems, and it works well with the soundbar The Samsung soundbar that I bought for it. The sound is great. The pitcher is great. The color is great. I have no complaints. Yes, I have one complaint.That is, I should have gotten a sixty five inch.Now i'm looking for a sixty five inch. But I think that I am going to go to the QLED, or the neo.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I like the tv
on March 20, 2025
Posted by: Brittney
[This review was collected as part of a promotion.] I really love the tv channels and things offered on Samsung plus the only thing I would say I don’t like is that I can’t link my direct tv to it so the quality of the viewing it is not as good. I feel like the tv use to be more vibrant but I got use to it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing tv for the price!
on March 20, 2025
Posted by: steroids14
[This review was collected as part of a promotion.] You cant beat the price on this name brand tv. That looks wonderful as many new ones on the market. Definitely worth the purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV for the money.
on March 20, 2025
Posted by: Bigredbarn
[This review was collected as part of a promotion.] We like the picture it has real good sound overall a good Tv. No complaints. The
remote was a little difficult to learn but that could just be old people learning electronics.
remote was a little difficult to learn but that could just be old people learning electronics.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV for the price
on March 20, 2025
Posted by: Pablouno
[This review was collected as part of a promotion.] I like the TV still trying to figure some stuff out but overall it does what I need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My first 65inch TV
on March 20, 2025
Posted by: MYFIRSTsmartTV
[This review was collected as part of a promotion.] Perfect size sound picture I thought it would be extremely too big it's just beautiful. I can't wait to go to my next size up.My
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not that good
on March 20, 2025
Posted by: Sanber
[This review was collected as part of a promotion.] It stoped working two weeks into buying it. It didnt wanted to turn on. We had to return it
Value
1
Response from Samsung USBy Samsung Brand Ambassador, March 20, 2025
Sanber,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Typically Samsung Quality
on March 20, 2025
Posted by: DMOON44
[This review was collected as part of a promotion.] I only try to get Samsung TV's for my home as I like the quality of Samsung and the picture quality is very good. My only complaint is that the remote that comes with this TV is small and not lit up so you can see the buttons. Other than that I would recommend any Samsung TV, in fact we bought the 55" for our basement living room and a 40" for our bedroom.
Value
4
Written by a customer while visiting Samsung US