Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Great picture while it lasted
on March 15, 2025
Posted by: Monkss
from Washington state
I usually buy samsung no questions asked. But I just got this 65in crystal uhd tv and it's been 12 days and I got the black screen of death. After this and our washer and dryer sucking I'll be questioning buying samsung outside of cell phones. Just swapped the TV for another one at the store fingers crossed it was just a bad tv
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, March 20, 2025
Monkss,
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Nice but could use a few features.
on March 15, 2025
Posted by: Moon25
It has a good picture but could use a better home screen, more apps (like VNC) and voice control.
Response from Samsung USBy Samsung Brand Ambassador, March 17, 2025
Moon25,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
While the DU6900 does not have voice assistants built in, it is compatible with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
While the DU6900 does not have voice assistants built in, it is compatible with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Good value
on March 16, 2025
Posted by: steveh3
from Newnan, GA
This is a nice TV for the price. I will note that this was an exact replacement when I moved into a new home. This TV is obviously large and when I was attempting to hang the original on the wall, I apparently pressed the screen with my thumb near the top center. When I turned on the TV, the screen was broken so beware of how it is handled. To be fair, the new TV instructions did warn the buyer not to press on the screen - this was a home move, and I didn't have the original instructions. The picture is excellent and the remote is easy enough to use. This TV features HDMI(Arc) but I wish it had an optical input to pair with surround sound system or other inputs.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very disappointing
on March 17, 2025
Posted by: Leeuts50
I just got this TV in February.I have been very disappointed with my TV. I’ve had a Samsung TV forever and the picture has always been perfect and the sound was fabulous. This TV; The picture always seems dark and the sound is horrible. I bought the sound bar when I bought the TV.
Response from Samsung USBy Samsung Brand Ambassador, March 17, 2025
Leeuts50,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
The best tv I have ever owned!!!
on March 17, 2025
Posted by: Qualitylover24
[This review was collected as part of a promotion.] I used to own a much cheaper tv and decided to get one of these samsung tvs and let me tell you just how much different the quality is overall. When watching movies the quality is so smooth and seamless it feels like you're in a movie theater, and paired with the samsung speakers I bought I no longer go to the movies because of how amazing the sound and picture quality is. Movie nights are so much better and I will definitely never go back to any other tv.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV great price
on March 17, 2025
Posted by: Ivaylo
[This review was collected as part of a promotion.] Amazing picture for the price deff would recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on March 18, 2025
Posted by: GemQueen
[This review was collected as part of a promotion.] This TV was bought for me as a gift. I love the fact that I can connect it to my Alexa and the fact that it has Bixby. The picture/color is Crystal clear, so ut has the perfect name. Everything seems to come alive on the screen. I love it!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Cool or whatever
on March 19, 2025
Posted by: Nonamenecessary
[This review was collected as part of a promotion.] I like it overall. Samsung products are all pretty good. The TV upon start up is slow to load but I like graphics when gaming.
Value
4
Written by a customer while visiting Samsung US