Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Decent enough TV, but there's room for improvement
on March 8, 2025
Posted by: YAR2
from Wisconsin
To start off, I should say, I'd give it .25 or .5 more stars. But it's not possible so I'll give it a solid 4. Not quite a 5 star product.
I bought this in October 2024, so I've had time to completely get the feel for it. I came from an old Sony TV (not a smart TV) and I used a Roku device for streaming. I do prefer the layout of the Roku set up over this Samsung Smart TV. However, I do appreciate only having to use one remote for everything.
I think having an option to increase the font size and the app tiles would be extremely beneficial. Anyone with vision problems will absolutely struggle with using this TV. Even the remote buttons are on the small side. Yes, there is an option to use a voice command, but if you're not able to see very well, your not going to be able to find the mic button to start with.
The home screen could use a bit of an adjustment as well. It's too cluttered or busy.
The home screen could use a bit of an adjustment as well. It's too cluttered or busy.
The sound and graphics are fantastic. It's probably even the reason why I didn't end up returning it. Once you're in an app (ex. Hulu, Netflix, Prime, etc) the programs are gorgeous. Great quality playback.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A pleasant surprise
on March 9, 2025
Posted by: JKK77
I bought this TV about 3 months ago to replace the second of two Vizio TVs I had in my bedroom (they were awful, don't recommend those). But I'm pleasantly surprised by the Samsung. Works flawlessly and even has a built-in tile for my local cable company provider which makes it so easy to watch, record into my 'library', and view on-demand content from them. When the other Vizio in my home fails I will be replacing it with a Samsung.
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV 65 in
on March 10, 2025
Posted by: Pepwe
from The United States USA
Super great TV works really well a whole lot bigger picture to look at when the internet goes out it troubleshoes and puts the internet back on for you you have to set it up by telephone my scanning the codes you can pause the movies and they stay paused for a very long time it is so far one of the best TVs I've had.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Got the best, and got it on sale
on March 10, 2025
Posted by: MsShopsalot
This tv is awesome. It was a Christmas gift to me for me. Every channel is built in. It shows clear, colors jump out of the screen, sound is excellent! The only thing I'm having trouble with is watching a dark movie (like scenes at night) sometimes the background gets do dark, it looks black and you can't see anything in the background, but I'm sure that has to do with some setting i haven't done correctly. I love this tv though. Samsung is the best. I got a 55".
Written by a customer while visiting Samsung US
Customer Rating
2
It doesn’t have that great of a picture
on March 10, 2025
Posted by: Ranscabinets
The screen is very warped and doesn’t view a nice reflection
Response from Samsung USBy Samsung Brand Ambassador, March 11, 2025
Ranscabinets,
Thank you for purchasing the DU6900 TV and for sharing your feedback regarding screen reflection. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-reflection, designed to minimize ambient light reflection, is a feature in our Q70C Series TV and higher.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for purchasing the DU6900 TV and for sharing your feedback regarding screen reflection. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-reflection, designed to minimize ambient light reflection, is a feature in our Q70C Series TV and higher.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
not bad but...
on March 13, 2025
Posted by: helper
the remote control is too small. it's hard for a person with reg or big hands to operate. also the instructions need to be more detailed, to make it easier to understand,
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed with product
on March 14, 2025
Posted by: Bill
Bought tv Dec. 2025. After 30 days, intermittent trouble with sound. Speaker pops, crackles without warning. Tv not reading HDMI hookup to gaming device, even when system is on. Very disappointed.
Response from Samsung USBy Samsung Brand Ambassador, March 14, 2025
Bill,
If you are hearing a loud static noise, it could be caused by electrical feedback. I recommend the following:
1) Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2) Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3) Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4) Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
To troubleshoot your HDMI connection, please try the following:
1) Power off all HDMI devices connected to the TV
2) Disconnect all HDMI cables from the TV
3) Power off and unplug the TV's power cord from the wall outlet
4) Press and hold the TV power button for 30 seconds
5) Reconnect HDMI cables back to the HDMI ports on the TV
6) Replug the TV's power cord back into the wall outlet and check the TV.
If you need further assistance, please get in touch with us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
If you are hearing a loud static noise, it could be caused by electrical feedback. I recommend the following:
1) Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2) Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3) Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4) Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
To troubleshoot your HDMI connection, please try the following:
1) Power off all HDMI devices connected to the TV
2) Disconnect all HDMI cables from the TV
3) Power off and unplug the TV's power cord from the wall outlet
4) Press and hold the TV power button for 30 seconds
5) Reconnect HDMI cables back to the HDMI ports on the TV
6) Replug the TV's power cord back into the wall outlet and check the TV.
If you need further assistance, please get in touch with us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible connection
on March 15, 2025
Posted by: Jt1000
from Houston
Constantly having connection issues to wifi I’ve had to contact customer service multiple times. Also had to reset the tv to get it to work. Do not waste your time
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, March 17, 2025
Jt1000,
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ then select your model and topic.
2. Register a Product: For access to easy support, convenient opt-in to special promos and offers, faster troubleshooting, and quick notification of system updates.
3. Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ then select your model and topic.
2. Register a Product: For access to easy support, convenient opt-in to special promos and offers, faster troubleshooting, and quick notification of system updates.
3. Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US