Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,539 Reviews)
Rating breakdown 1,539 reviews
5 Stars
1,060
4 Stars
260
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Very disappointing
on March 17, 2025
Posted by: Leeuts50
I just got this TV in February.I have been very disappointed with my TV. I’ve had a Samsung TV forever and the picture has always been perfect and the sound was fabulous. This TV; The picture always seems dark and the sound is horrible. I bought the sound bar when I bought the TV.
Response from Samsung USBy Samsung Brand Ambassador, March 17, 2025
Leeuts50,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
The best tv I have ever owned!!!
on March 17, 2025
Posted by: Qualitylover24
[This review was collected as part of a promotion.] I used to own a much cheaper tv and decided to get one of these samsung tvs and let me tell you just how much different the quality is overall. When watching movies the quality is so smooth and seamless it feels like you're in a movie theater, and paired with the samsung speakers I bought I no longer go to the movies because of how amazing the sound and picture quality is. Movie nights are so much better and I will definitely never go back to any other tv.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV great price
on March 17, 2025
Posted by: Ivaylo
[This review was collected as part of a promotion.] Amazing picture for the price deff would recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on March 18, 2025
Posted by: GemQueen
[This review was collected as part of a promotion.] This TV was bought for me as a gift. I love the fact that I can connect it to my Alexa and the fact that it has Bixby. The picture/color is Crystal clear, so ut has the perfect name. Everything seems to come alive on the screen. I love it!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Cool or whatever
on March 19, 2025
Posted by: Nonamenecessary
[This review was collected as part of a promotion.] I like it overall. Samsung products are all pretty good. The TV upon start up is slow to load but I like graphics when gaming.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Terrible sound and volume
on March 20, 2025
Posted by: Randy
from Buxton NC
Have had my tv a month has a beautiful picture but the sound is terrible. Considering a sound bar to solve the situation have tried all the sound setting available Randy//
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing tv!!
on March 20, 2025
Posted by: aleavilezz
[This review was collected as part of a promotion.] The tv is amazing! It has a great picture quality!! Have had no issues with this television, would definitely recommend to anyone. One of the best TVs I have ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best TV ever I love my Samsung TV.
on March 20, 2025
Posted by: 2000plussamsungtv
[This review was collected as part of a promotion.] I really love my Samsung TV it has Samsung plus I can't stop watching it all the features the color I'm in love with this TV
Value
5
Written by a customer while visiting Samsung US