Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,539 Reviews)
Rating breakdown 1,539 reviews
5 Stars
1,060
4 Stars
260
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Got the best, and got it on sale
on March 10, 2025
Posted by: MsShopsalot
This tv is awesome. It was a Christmas gift to me for me. Every channel is built in. It shows clear, colors jump out of the screen, sound is excellent! The only thing I'm having trouble with is watching a dark movie (like scenes at night) sometimes the background gets do dark, it looks black and you can't see anything in the background, but I'm sure that has to do with some setting i haven't done correctly. I love this tv though. Samsung is the best. I got a 55".
Written by a customer while visiting Samsung US
Customer Rating
2
It doesn’t have that great of a picture
on March 10, 2025
Posted by: Ranscabinets
The screen is very warped and doesn’t view a nice reflection
Response from Samsung USBy Samsung Brand Ambassador, March 11, 2025
Ranscabinets,
Thank you for purchasing the DU6900 TV and for sharing your feedback regarding screen reflection. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-reflection, designed to minimize ambient light reflection, is a feature in our Q70C Series TV and higher.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for purchasing the DU6900 TV and for sharing your feedback regarding screen reflection. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-reflection, designed to minimize ambient light reflection, is a feature in our Q70C Series TV and higher.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
not bad but...
on March 13, 2025
Posted by: helper
the remote control is too small. it's hard for a person with reg or big hands to operate. also the instructions need to be more detailed, to make it easier to understand,
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed with product
on March 14, 2025
Posted by: Bill
Bought tv Dec. 2025. After 30 days, intermittent trouble with sound. Speaker pops, crackles without warning. Tv not reading HDMI hookup to gaming device, even when system is on. Very disappointed.
Response from Samsung USBy Samsung Brand Ambassador, March 14, 2025
Bill,
If you are hearing a loud static noise, it could be caused by electrical feedback. I recommend the following:
1) Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2) Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3) Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4) Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
To troubleshoot your HDMI connection, please try the following:
1) Power off all HDMI devices connected to the TV
2) Disconnect all HDMI cables from the TV
3) Power off and unplug the TV's power cord from the wall outlet
4) Press and hold the TV power button for 30 seconds
5) Reconnect HDMI cables back to the HDMI ports on the TV
6) Replug the TV's power cord back into the wall outlet and check the TV.
If you need further assistance, please get in touch with us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
If you are hearing a loud static noise, it could be caused by electrical feedback. I recommend the following:
1) Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2) Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3) Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4) Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
To troubleshoot your HDMI connection, please try the following:
1) Power off all HDMI devices connected to the TV
2) Disconnect all HDMI cables from the TV
3) Power off and unplug the TV's power cord from the wall outlet
4) Press and hold the TV power button for 30 seconds
5) Reconnect HDMI cables back to the HDMI ports on the TV
6) Replug the TV's power cord back into the wall outlet and check the TV.
If you need further assistance, please get in touch with us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible connection
on March 15, 2025
Posted by: Jt1000
from Houston
Constantly having connection issues to wifi I’ve had to contact customer service multiple times. Also had to reset the tv to get it to work. Do not waste your time
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, March 17, 2025
Jt1000,
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ then select your model and topic.
2. Register a Product: For access to easy support, convenient opt-in to special promos and offers, faster troubleshooting, and quick notification of system updates.
3. Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ then select your model and topic.
2. Register a Product: For access to easy support, convenient opt-in to special promos and offers, faster troubleshooting, and quick notification of system updates.
3. Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Great picture while it lasted
on March 15, 2025
Posted by: Monkss
from Washington state
I usually buy samsung no questions asked. But I just got this 65in crystal uhd tv and it's been 12 days and I got the black screen of death. After this and our washer and dryer sucking I'll be questioning buying samsung outside of cell phones. Just swapped the TV for another one at the store fingers crossed it was just a bad tv
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, March 20, 2025
Monkss,
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Nice but could use a few features.
on March 15, 2025
Posted by: Moon25
It has a good picture but could use a better home screen, more apps (like VNC) and voice control.
Response from Samsung USBy Samsung Brand Ambassador, March 17, 2025
Moon25,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
While the DU6900 does not have voice assistants built in, it is compatible with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
While the DU6900 does not have voice assistants built in, it is compatible with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Good value
on March 16, 2025
Posted by: steveh3
from Newnan, GA
This is a nice TV for the price. I will note that this was an exact replacement when I moved into a new home. This TV is obviously large and when I was attempting to hang the original on the wall, I apparently pressed the screen with my thumb near the top center. When I turned on the TV, the screen was broken so beware of how it is handled. To be fair, the new TV instructions did warn the buyer not to press on the screen - this was a home move, and I didn't have the original instructions. The picture is excellent and the remote is easy enough to use. This TV features HDMI(Arc) but I wish it had an optical input to pair with surround sound system or other inputs.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US