Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,369
4 Stars
332
3 Stars
144
2 Stars
76
1 Star
102
78%of customers recommend this product.
(
422 out of
538)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Great when it’s good
on April 18, 2025
Posted by: RWRise
I’ve purchased multiple Samsung tvs and have had factory issues with at least two of them and they did not stand behind the product
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
RWRise,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Not for me.
on June 5, 2025
Posted by: Kathleen
I love everything about this TV except the remote. It is too difficult to relearn how to use for someone who has memories issues. It is not user friendly. That is the only reason for the 4 starts. It has a great picture! I would not recommend.
Written by a customer while visiting Samsung US
Customer Rating
1
Dud
on July 5, 2025
Posted by: Debo
This is the worst tv ever. If you aren't perfectly lined up with the sensor you can't change the channel. The apps lag or won't work at times. The Hulu app always states that it can't be played due an error, but the same app works perfectly fine on all other tv's in the house except this one. My daughter has the exact same model of this tv and hers works just fine which is why I purchased this one.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, July 7, 2025
Debo,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot these issues and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot these issues and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
You won’t be sorry!
on July 29, 2025
Posted by: Butaflies78
[This review was collected as part of a promotion.] The quality you see on screen is amazing. Very clear, vibrant colors and lots of features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture 75 inch.
on July 29, 2025
Posted by: Rattapotamus
[This review was collected as part of a promotion.] Good smart tv, easy to get up and running. As always the remote is utter trash, years of this even though its cheaply an easily fixed- nadda. Price point exceptional!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its alright
on November 20, 2025
Posted by: BigBen69
from Southaven MS
It’s a decent tv for the price. Wouldn’t buy another Samsung unless it’s a very high end tv. This one is incredible slow and the response time on the remote is seconds sometimes.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
BigBen69,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
My best friend tv
on July 20, 2024
Posted by: RoameR
[This review was collected as part of a promotion.] The Samsung DU6900 Crystal UHD TV (2024) offers vibrant colors and decent picture quality at an affordable price. Its sleek design and slim bezels make it visually appealing in any living space. The user interface is intuitive and easy to navigate, providing quick access to various streaming services and apps.
However, the TV's performance in darker scenes could be improved, as black levels appear somewhat washed out. Additionally, the sound quality is adequate for casual viewing, but a soundbar might be preferred for a more immersive experience.
Overall, the DU6900 is a solid choice for budget-conscious consumers seeking a visually pleasing TV with decent picture quality. While not perfect, its strengths outweigh its weaknesses, making it a worthwhile option for everyday entertainment.
However, the TV's performance in darker scenes could be improved, as black levels appear somewhat washed out. Additionally, the sound quality is adequate for casual viewing, but a soundbar might be preferred for a more immersive experience.
Overall, the DU6900 is a solid choice for budget-conscious consumers seeking a visually pleasing TV with decent picture quality. While not perfect, its strengths outweigh its weaknesses, making it a worthwhile option for everyday entertainment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Fan
on July 22, 2024
Posted by: Samsungfan
[This review was collected as part of a promotion.] I love my Samsung TV. All I buy is Samsung. They last forever very user friendly. Always has the best pictures. You can't go wrong buying a Samsung TV.
Value
5
Written by a customer while visiting Samsung US