Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Love my new TV
on March 5, 2025
Posted by: Ulala
I bought my second Samsung TV a few weeks back and I love it..... It was a replacement for my bedroom TV and I should have done it sooner.... excellent colors and sound quality...not to mention easy access to a ton of channels with excellent shows.
Written by a customer while visiting Samsung US
Customer Rating
4
Review of Samsung
on March 5, 2025
Posted by: Teesa
We got the tv in November to replace one that crashed, it’s taken some time to get used to it as it’s different from the other one we have.
Written by a customer while visiting Samsung US
Customer Rating
3
wouldn't buy again
on March 5, 2025
Posted by: mommakass
I got this for Christmas and honestly it is not that user friendly, the picture is great and clear but I would not purchase it again
Response from Samsung USBy Samsung Brand Ambassador, March 10, 2025
mommakass,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great Smart TV
on March 5, 2025
Posted by: oaklogman
from Mountain View , AR
I bought this TV a month ago as a replacement TV and am glad I did. The quality, performance are great.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Tv networks
on March 5, 2025
Posted by: NA Samsung TV
from Georgia
System is not user-friendly. Too many channels, and you don't truly get live t. V, you get, if it's a news channel, it's just news versus the network itself.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Brand Ambassador, March 10, 2025
NA Samsung TV,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
The Best of the Best
on March 5, 2025
Posted by: Nubgus
from San Diego
My TV is excellent and the quality is as always, Samsung is my favorite brand, apart from free channels!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great tv horrible remote
on March 5, 2025
Posted by: Danman
from La county
I bought this tv and I'm glad I did except the remote control sucks
I would recommend this to a friend!
Features
1
Performance
5
Design
3
Value
5
Response from Samsung USBy Samsung Brand Ambassador, March 10, 2025
Danman,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
If you're gonna get a TV make it Samsung
on March 5, 2025
Posted by: ShimkoShopper
from Nebraska
Good picture and great sound. All different kinds of setting and lots of apps to choose from.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US