Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Great features
on July 5, 2025
Posted by: Jackpot 72
Only gave 4 stars due to low volume even with an added sound bar, older folks need louder tv speakers.
Written by a customer while visiting Samsung US
Customer Rating
2
Awful remote control.
on July 5, 2025
Posted by: sandy
from Tennessee
I hate the remote control. You can't just punch in the channel you want because there are no numbers on the remote control.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
1
Value
2
Response from Samsung USBy Samsung Brand Ambassador, July 7, 2025
sandy,
We appreciate your review of the DU6900 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
We appreciate your review of the DU6900 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
65 in Samsung
on July 5, 2025
Posted by: Ldogg1031
[This review was collected as part of a promotion.] I've always owned Samsung TVs and never had any problems with them, I still have one from 2015 that I use for my PlayStation and looks like the day I bought it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Dark!
on July 5, 2025
Posted by: Psds
The screen is too dark. When watching a movie set it the dark, cave, etc it’s watching a black screen. I’ve tried every adjustment. It’s frustrating.
Response from Samsung USBy Samsung Brand Ambassador, July 7, 2025
Psds,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect size and great picture.
on July 5, 2025
Posted by: Vader666
from Hawaii
As always, Samsung TVs are easy to set up with WiFi network. This tv looks great in our bedroom. Not too big but big enough to enjoy in bed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
TV is great!
on July 5, 2025
Posted by: CommanderTlin
[This review was collected as part of a promotion.] TV works great! Pictures is great! Sound is very good!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Remote
on July 5, 2025
Posted by: Hank
Can't find a help to figure out the buttons usjust below power button.
Written by a customer while visiting Samsung US
Customer Rating
4
Great Quality
on July 5, 2025
Posted by: Luvelectronics
Nice size for the price. Easy setup and screen shows high definition, sound is clear and crisp, and great quality for the value. I will be purchasing more Samsung TV’s in the future.
Written by a customer while visiting Samsung US