Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Navigating is complicated
on March 5, 2025
Posted by: Cleaner
from Racine Wisconsin
I bought this tv 3 months ago. I like the Samsung movies that are available have a hard time finding what is currently available
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
Cleaner,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Can’t Add Apps
on March 5, 2025
Posted by: Frustrated
from Los Angeles
I would have given a 5 stars rating, but Samsung makes it extremely difficult to figure out how to add an app onto the smart tv. At the time of this writing, I still have not figured it out!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice for the price!
on March 5, 2025
Posted by: Skonk
I bought this about 8 months ago. It's working well. Speakers and what you expect from a TV so I use a soundbar
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear reception
on March 5, 2025
Posted by: Clink
Very good pictureand sound Easy set up Compares favorably with more expensive models
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Purchase
on March 5, 2025
Posted by: Nettie
I bought with my first check it’s highly upgraded and it just takes some getting used too.
Written by a customer while visiting Samsung US
Customer Rating
3
Lacking features
on March 5, 2025
Posted by: Nunya Biz
I received this TV as a Christmas gift. It looks fine, but the internal speaker system is awful. This unit only has two HDMI inputs and a USB. I like listening to my TV through my stereo system. I had to buy a BlueTooth adaptor to plug into my stereo. The audio and video are so far off that I'm force to listen to the internal speakers. I would not have purchased this TV, but it was a gift. I'll deal with it.
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
Nunya Biz,
Thank you for sharing your thoughts regarding the DU6900 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To address the audio delay, you may want to try the Audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
To activate this feature, go to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > set to Pass-Through.
You can also purchase an HDMI to Optical Converter to pair your stereo system directly to the TV via cable.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for sharing your thoughts regarding the DU6900 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To address the audio delay, you may want to try the Audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
To activate this feature, go to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > set to Pass-Through.
You can also purchase an HDMI to Optical Converter to pair your stereo system directly to the TV via cable.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture...but...
on March 5, 2025
Posted by: Android
from Puyallup, WA
I am impressed with the picture quality, but have had issues with my cable box intermittently not being recognized by the television. I did a complete reset after contacting Samsung support, and it seemed to resolve the issue, but then happened once again on turning on the set and getting a 'No Signal' message in the 'Comcast, last viewing' display. Checking for HDMI 1 connection was found okay. Turning on/off television resolved issue, but unsure again each time I turn on set if my cable will come through.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Remote Poor Quality:
on March 5, 2025
Posted by: CEEK
Bought this TV almost 3 weeks ago. It's a good TV. Easy to navigate. My issue is with the 'Cheap' Remote which has no Voice Control like other TVs.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US