Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(692 Reviews)
Rating breakdown 692 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
29
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Challenging for elders to operate.
on March 7, 2025
Posted by: Lois
from Altamont, IL
Picture is great if and when I work through the maze of selections and questions. My eyesight is getting worse and all the small print on the icons is very challenging. Purchased a voice remote but it still asks question on screen. I have.considered bring my unsmart tv back..
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Television
on March 7, 2025
Posted by: DDoasis
from Deland Florida
The picture is awesome. This is my 4th Samsung TV; it is the best so far. Multiple HDMI connections and built in Wi-Fi and ethernet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture quality
on March 7, 2025
Posted by: Ginny
The t.v. itself is great. We are older people used to scrolling t v. Stations so we are having difficulty with this new type of format
Response from Samsung USBy Samsung Brand Ambassador, March 10, 2025
Ginny,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung tv
on March 7, 2025
Posted by: Samsung galaxy
Yeah it's been a great purchase have a great picture
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV
on March 7, 2025
Posted by: JayA
I bought this TV a month ago and it's an amazing tv, the picture and sound are good
Written by a customer while visiting Samsung US
Customer Rating
5
Happy with my purchase
on March 8, 2025
Posted by: Whitneyisanickname
I have had this tv about 3 months. It's a great tv. It's smart, it is important.... the screen is huge...its very sleek and pretty. The functioning is easy as well I can jump from app to app or live TV with one button. I have not mounted the TV yet so I don't know how that will go but it seems the perfect size to put on a wall.
Written by a customer while visiting Samsung US
Customer Rating
4
Decent enough TV, but there's room for improvement
on March 8, 2025
Posted by: YAR2
from Wisconsin
To start off, I should say, I'd give it .25 or .5 more stars. But it's not possible so I'll give it a solid 4. Not quite a 5 star product.
I bought this in October 2024, so I've had time to completely get the feel for it. I came from an old Sony TV (not a smart TV) and I used a Roku device for streaming. I do prefer the layout of the Roku set up over this Samsung Smart TV. However, I do appreciate only having to use one remote for everything.
I think having an option to increase the font size and the app tiles would be extremely beneficial. Anyone with vision problems will absolutely struggle with using this TV. Even the remote buttons are on the small side. Yes, there is an option to use a voice command, but if you're not able to see very well, your not going to be able to find the mic button to start with.
The home screen could use a bit of an adjustment as well. It's too cluttered or busy.
The home screen could use a bit of an adjustment as well. It's too cluttered or busy.
The sound and graphics are fantastic. It's probably even the reason why I didn't end up returning it. Once you're in an app (ex. Hulu, Netflix, Prime, etc) the programs are gorgeous. Great quality playback.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A pleasant surprise
on March 9, 2025
Posted by: JKK77
I bought this TV about 3 months ago to replace the second of two Vizio TVs I had in my bedroom (they were awful, don't recommend those). But I'm pleasantly surprised by the Samsung. Works flawlessly and even has a built-in tile for my local cable company provider which makes it so easy to watch, record into my 'library', and view on-demand content from them. When the other Vizio in my home fails I will be replacing it with a Samsung.
Written by a customer while visiting Samsung US