Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
Dud
on July 5, 2025
Posted by: Debo
This is the worst tv ever. If you aren't perfectly lined up with the sensor you can't change the channel. The apps lag or won't work at times. The Hulu app always states that it can't be played due an error, but the same app works perfectly fine on all other tv's in the house except this one. My daughter has the exact same model of this tv and hers works just fine which is why I purchased this one.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, July 7, 2025
Debo,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot these issues and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot these issues and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 5, 2025
Posted by: BigDaddy
Great product, vivid image and easy setup at a very competitive price. Thoroughly enjoying this TV and its seamless operation.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 5, 2025
Posted by: Love Samsung
The Samsung TV is a 65 inch. It's has some amazing features. It's easy to install and use It's features. Highly recommend to purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
SOUND SYSTEMS
on July 5, 2025
Posted by: Bodie
Since its installation, I have had problems with the sound. It makes a popping noise when CHANGING THE CHANNELS, NOT EVEN USING THE SOUND BUTTON. I have called 3 times to report the problem and each time I was told the same thing. Unplug the TV from the wall, leave off and then restart, that should clear the problem, does not. Last time I had to go through a factory reset, lost all my passwords for features on the TV and had to reset everything. The TV still makes a popping sound when changing the channels. Not only that there is not a feature on the TV to have stereo sound or theatrer sound, very inadequate for the sound system. There are some stations I have to cut the sound up to 47-50 in order to hear it.
Response from Samsung USBy Samsung Brand Ambassador, July 7, 2025
Bodie,
If you are hearing a loud noise, it could be caused by electrical feedback. I recommend the following:
1. Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3. Replace the audio connection cable.
Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4. Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
If you are hearing a loud noise, it could be caused by electrical feedback. I recommend the following:
1. Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3. Replace the audio connection cable.
Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4. Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung.
on July 5, 2025
Posted by: TVaddict
[This review was collected as part of a promotion.] We live our Samsung tv. So easy to use. And the picture and sound quality is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Speakers are not the best
on July 5, 2025
Posted by: Ffortune
Pictures OK comparative to the same price value of both TVs. The volume is absolutely terrible. You have to turn to the max to hear some channels.
Response from Samsung USBy Samsung Brand Ambassador, July 7, 2025
Ffortune,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal UHD, Better Than Expected
on July 5, 2025
Posted by: BobbyG
I bought this TV because of its reviews and price. I must say I was pleasantly surprised about how much I liked the TV. Colors were bright and the picture was clear. Truly showing the benefits of 4K.
I read the user guide and set up of my TV went smoothly.
I have bought Samsung QLED models previously and still
wish to buy one when situations arise. This is why I wrote this review. In many ways this Crystal UHD performed as well as my QLED.
wish to buy one when situations arise. This is why I wrote this review. In many ways this Crystal UHD performed as well as my QLED.
I highly recommend this TV if you are interested in quality at a great price.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Ty
on July 5, 2025
Posted by: Moose334
[This review was collected as part of a promotion.] We love the tv it help my wife see pictures better. There is a couple things we need to say the remote control has problems hard to turn the volume up and down because of the remote doesn’t connect with the tv very well and there is no voice control to the remote. Overall it was a great experience for us
Value
4
Written by a customer while visiting Samsung US