Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,538 Reviews)
Rating breakdown 1,538 reviews
5 Stars
1,060
4 Stars
259
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Solid “meh” - 3/5 stars
on March 5, 2025
Posted by: Rev1313
from California
Bought this for my mom. Runs really slow and the remote has difficulty connecting. Started out ok - now it’s annoying at best. Remote is not really intuitive for an elderly person - and some of the controls are not clearly marked for even a “not elderly” person. It works, picture is nice. Would possibly set this up with a Roku or some other, better interface. Installed User interface is… odd at best. Solid 3-5 stars. Not sure if I’d buy again.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
Rev1313,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust the volume, and to MUTE the sound; you need to PRESS it in. If that same button is pressed for more than 1 second, the Accessibility Shortcuts appear. You can find more information regarding the remote on pages 22-24 of the full user manual.
If you or your mom ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust the volume, and to MUTE the sound; you need to PRESS it in. If that same button is pressed for more than 1 second, the Accessibility Shortcuts appear. You can find more information regarding the remote on pages 22-24 of the full user manual.
If you or your mom ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on March 5, 2025
Posted by: Nate
from Eugene, Oregon
Great smart TV.does the job I need at good price..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on March 5, 2025
Posted by: John
We enjoy the t.v It is a bigger picture then we had before.
Written by a customer while visiting Samsung US
Customer Rating
5
65" tv
on March 5, 2025
Posted by: Mikki
I needed a larger tv in my game room. This one is perfect! Easy set up
Written by a customer while visiting Samsung US
Customer Rating
2
5
on March 5, 2025
Posted by: None
from Batesville,Arkansas 72501
I do not like it.l wish I had not bought it. It has a mind of its own. I will not buy another one.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
None,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Nice features
on March 5, 2025
Posted by: Charlie
I bought this a month ago and I’m really happy ,great picture and sound!!!
Written by a customer while visiting Samsung US
Customer Rating
5
My tv
on March 5, 2025
Posted by: Pebblez
from Harrisburg pa
Love my new tv picture is perfect ovet all its my favorite tv
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This tv has an excellent picture, just as I wanted
on March 5, 2025
Posted by: Ulsie
Not impressed with the sound volume, Great picture quality, remote control features are difficult to navigate. Directions not clear.
Written by a customer while visiting Samsung US