Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(692 Reviews)
Rating breakdown 692 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
29
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great Smart TV
on March 5, 2025
Posted by: oaklogman
from Mountain View , AR
I bought this TV a month ago as a replacement TV and am glad I did. The quality, performance are great.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Tv networks
on March 5, 2025
Posted by: NA Samsung TV
from Georgia
System is not user-friendly. Too many channels, and you don't truly get live t. V, you get, if it's a news channel, it's just news versus the network itself.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Brand Ambassador, March 10, 2025
NA Samsung TV,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
The Best of the Best
on March 5, 2025
Posted by: Nubgus
from San Diego
My TV is excellent and the quality is as always, Samsung is my favorite brand, apart from free channels!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great tv horrible remote
on March 5, 2025
Posted by: Danman
from La county
I bought this tv and I'm glad I did except the remote control sucks
I would recommend this to a friend!
Features
1
Performance
5
Design
3
Value
5
Response from Samsung USBy Samsung Brand Ambassador, March 10, 2025
Danman,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
If you're gonna get a TV make it Samsung
on March 5, 2025
Posted by: ShimkoShopper
from Nebraska
Good picture and great sound. All different kinds of setting and lots of apps to choose from.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Many old westerners I like
on March 5, 2025
Posted by: Chazmo
Love it most enjoyable wish I had gotten it sooner
Written by a customer while visiting Samsung US
Customer Rating
4
Family room TV
on March 5, 2025
Posted by: Shaun
Love our new 50” Samsung. Picture and sound are fantastic. The control is simpler than our older Samsungs.
Written by a customer while visiting Samsung US
Customer Rating
5
Nice product
on March 5, 2025
Posted by: ppspends19
from Chicago
I brought this product a week ago. I still have a lot to learn, but I feel very comfortable trying to learn.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US