Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
55 inch junk
on March 5, 2025
Posted by: Pat R
from CA
Unit went totally out after 4 months of use. 55 inch.
The unit that this junk replaced was also a 55 inch Samsung. It still works but was growing a stripe across the field of view. Out of warranty so will have to junk it, too.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
Pat R,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Somewhat Lacking
on March 5, 2025
Posted by: B Bo
I bought this a month ago and am somewhat disappointed. I wanted it for a computer monitor and it would not hold the cast and took 30 to 40 minutes to connect.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
4
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
B Bo,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help you troubleshoot this issue! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help you troubleshoot this issue! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Love the TV
on March 5, 2025
Posted by: Melissa
The best tv I’ve had! Love all the features! Amazing!
Written by a customer while visiting Samsung US
Customer Rating
2
Remote
on March 5, 2025
Posted by: None
Had it a month and the remote control only works the volume now
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
None,
We appreciate your feedback on the Samsung DU6900 TV. We are very sorry to hear the remote is not functioning properly.
If you have not already done so, please try replacing the remote's batteries. To open the remote, flip the remote over, press down firmly, and slide the back cover down in the direction of the indicators. Sliding the backside on the remove toward the indicators will expose a small gap on the front side of the remote. The exposed gap allows for easy gripping of the back cover so that the back cover can be removed.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
We appreciate your feedback on the Samsung DU6900 TV. We are very sorry to hear the remote is not functioning properly.
If you have not already done so, please try replacing the remote's batteries. To open the remote, flip the remote over, press down firmly, and slide the back cover down in the direction of the indicators. Sliding the backside on the remove toward the indicators will expose a small gap on the front side of the remote. The exposed gap allows for easy gripping of the back cover so that the back cover can be removed.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Not impressed
on March 5, 2025
Posted by: Bassplucker
I purchased this tv during Black Friday. I was somewhat disappointed because the picture seemed dark and the volume has to be turned up past 55-60 to hear the broadcast. I have owned Samsung tvs in the past but never had this kind of problem. I have managed to make some adjustments to make things tolerable.
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
Bassplucker,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image and sound quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image and sound quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Clear ease to start
on March 5, 2025
Posted by: None
Very reliable lasts a long have 3 tvs love all of them
Written by a customer while visiting Samsung US
Customer Rating
2
Nice tv.
on March 5, 2025
Posted by: Michelle E W R
from Los Angeles California
I bought my Samsung Crystal 60 inch in the winter time of last year, 2024 because my Vizio 55 inch began to go out the screen was turning white from the bottom up, my Vizio was only four years old and after purchasing my new Samsung and using it I miss my remote control that I can press the numbers with the speakability of the Roku/Vizio remote and the fact that the antenna aspect has always been my gripe having a really nice television and can't enjoy watching it because of the reception and lack of due to junk waste antennas that filling the pockets of genius minds.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
Michelle E W R,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on March 5, 2025
Posted by: Donnie
I love samsung products I have samsung frige ,stove ,tv ,and cell phones
Written by a customer while visiting Samsung US