Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,537 Reviews)
Rating breakdown 1,537 reviews
5 Stars
1,059
4 Stars
259
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great usability
on March 5, 2025
Posted by: The Kings kid
I am really well pleased with my Smsung TV! Samsung I use your phones and now I'll continue to buy your electronics!
Written by a customer while visiting Samsung US
Customer Rating
5
4K Samsung is great.
on March 5, 2025
Posted by: Judy
I didn't know what a difference 4K could be. It is very clear and clean picture.
Written by a customer while visiting Samsung US
Customer Rating
5
Great new TV
on March 5, 2025
Posted by: Shogun
from Wichita, Kansas
Needed a tv for a bedroom and was happy with the big Samsung in the living room. I really liked this on. The set up was easier than the last one and I loved the way it worked
This one was on sale.
This one was on sale.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
OPTICAL PLUG IN
on March 5, 2025
Posted by: Debbie
Love the TV, Unhappy there is not a Opical plug in for my hearing aids
Written by a customer while visiting Samsung US
Customer Rating
4
Volumn
on March 5, 2025
Posted by: Debbie
from SC
Great picture but volume has to be turned high but overall great value
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
55 inch junk
on March 5, 2025
Posted by: Pat R
from CA
Unit went totally out after 4 months of use. 55 inch.
The unit that this junk replaced was also a 55 inch Samsung. It still works but was growing a stripe across the field of view. Out of warranty so will have to junk it, too.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
Pat R,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Somewhat Lacking
on March 5, 2025
Posted by: B Bo
I bought this a month ago and am somewhat disappointed. I wanted it for a computer monitor and it would not hold the cast and took 30 to 40 minutes to connect.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
4
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
B Bo,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help you troubleshoot this issue! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help you troubleshoot this issue! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Love the TV
on March 5, 2025
Posted by: Melissa
The best tv I’ve had! Love all the features! Amazing!
Written by a customer while visiting Samsung US