Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Problems
on March 4, 2025
Posted by: David
I don't know why but I can't get Xfinity wireless to work without my Amazon fire stick attached. Sometimes the tv guide doesn't give me what is on the channel it only gives me the network. When a ad comes on tv the voice gets very low.
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
David,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We would love to help you troubleshoot these issues! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We would love to help you troubleshoot these issues! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung tv
on March 5, 2025
Posted by: Adeberts
from Wellston, Ohio
The tv is great, yall just need to work on your volume! I have to crank this thing up almost full blast to hear it some days
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Awesometv
on March 5, 2025
Posted by: Brmajor
from Miami, Fl
Very happy with the tv, the image is incredible, as well as the software experience
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Marginal at best.
on March 5, 2025
Posted by: Shawn
The remote has way too many buttons. Just very unfriendly to use, the older remote is tons better.
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
Shawn,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback regarding the remote control will be sent to our internal design teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback regarding the remote control will be sent to our internal design teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Sound Quality
on March 5, 2025
Posted by: Tvwatcher
Very happy with the picture quality of my new tv but the audio is very poor. My last TV was a Sony with great audio.
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
Tvwatcher,
Thank you for sharing your thoughts regarding the DU6900 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your thoughts regarding the DU6900 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great Tv
on March 5, 2025
Posted by: DONNY
from Texas
This is my third Samsung TV and the last one was a QLED and they Work great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tv
on March 5, 2025
Posted by: Kdee
The sound is good, and the picture is clear! I love it and going to all samsung Smart tvs in my house
Written by a customer while visiting Samsung US
Customer Rating
5
Great features.
on March 5, 2025
Posted by: Deboe
from Ringgold Ga.
I am in love with my tv. It’s great. Has lots of apps
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US