Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,460 Reviews)
Rating breakdown 1,460 reviews
5 Stars
1,005
4 Stars
246
3 Stars
98
2 Stars
51
1 Star
60
82%of customers recommend this product.
(
294 out of
360)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
tv is crap
on February 5, 2025
Posted by: annoyed
I'd buy a used 19" black and white tv from the 60's before I would ever buy another one of these.
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Hello,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Can't beat Samsung Quality
on February 23, 2025
Posted by: JfdV
from Albuquerque, New Mexico
Incredibly happy with this TV. It's definitely smarter than I am and switches modes as I go from video gaming to TV or movie watching. The picture is crisp and clear always and it comes loaded with more features than can be imagined. Best TV purchase I've made.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Needs better remote
on February 25, 2025
Posted by: Couch potato
from Philadelphia
Nice TV but could use a better remote
No pause button which could be used for streaming services
Buttons are small and multi functional which are easy to get the opposite of what you wanted to do
No pause button which could be used for streaming services
Buttons are small and multi functional which are easy to get the opposite of what you wanted to do
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Brand Ambassador, February 27, 2025
Couch potato,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working after 2 Months
on April 18, 2025
Posted by: JimmyB
[This review was collected as part of a promotion.] I purchased 2 of these TV’s and one of them stopped working on Super Bowl Sunday, just two months after we started using it. I would not purchase again.
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
JimmyB,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Great when it’s good
on April 18, 2025
Posted by: RWRise
I’ve purchased multiple Samsung tvs and have had factory issues with at least two of them and they did not stand behind the product
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
RWRise,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Not for me.
on June 5, 2025
Posted by: Kathleen
I love everything about this TV except the remote. It is too difficult to relearn how to use for someone who has memories issues. It is not user friendly. That is the only reason for the 4 starts. It has a great picture! I would not recommend.
Written by a customer while visiting Samsung US
Customer Rating
5
My best friend tv
on July 20, 2024
Posted by: RoameR
[This review was collected as part of a promotion.] The Samsung DU6900 Crystal UHD TV (2024) offers vibrant colors and decent picture quality at an affordable price. Its sleek design and slim bezels make it visually appealing in any living space. The user interface is intuitive and easy to navigate, providing quick access to various streaming services and apps.
However, the TV's performance in darker scenes could be improved, as black levels appear somewhat washed out. Additionally, the sound quality is adequate for casual viewing, but a soundbar might be preferred for a more immersive experience.
Overall, the DU6900 is a solid choice for budget-conscious consumers seeking a visually pleasing TV with decent picture quality. While not perfect, its strengths outweigh its weaknesses, making it a worthwhile option for everyday entertainment.
However, the TV's performance in darker scenes could be improved, as black levels appear somewhat washed out. Additionally, the sound quality is adequate for casual viewing, but a soundbar might be preferred for a more immersive experience.
Overall, the DU6900 is a solid choice for budget-conscious consumers seeking a visually pleasing TV with decent picture quality. While not perfect, its strengths outweigh its weaknesses, making it a worthwhile option for everyday entertainment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Fan
on July 22, 2024
Posted by: Samsungfan
[This review was collected as part of a promotion.] I love my Samsung TV. All I buy is Samsung. They last forever very user friendly. Always has the best pictures. You can't go wrong buying a Samsung TV.
Value
5
Written by a customer while visiting Samsung US