Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,533 Reviews)
Rating breakdown 1,533 reviews
5 Stars
1,055
4 Stars
259
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
It’s alright with a few tweeks could be better
on February 22, 2025
Posted by: Entrepreneur401
from Chicago, Illinois (Wicker Park)
Has a delay in it when powering on changes channels any remote function you must be patient and wait for your command or request to take place, and, almost no volume sounds to be the loudest I’d say a 4-5 volume level , other than that , states auto dimmer on HD, the color seems a little dull not bright. Light weight easy setup if you already have a Samsung account must download Roku if you have a Roku account must have a proper stand to fit its pretty large you’re definitely get the size you were looking for
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Brand Ambassador, February 24, 2025
Entrepreneur401,
Thank you for sharing your experience with the DU6900 TV. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the DU6900 TV. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Confusing
on February 22, 2025
Posted by: Annie
I am having some difficulty setting up my streaming and knowing what programming is free.
Response from Samsung USBy Samsung Brand Ambassador, February 24, 2025
Annie,
Thank you for sharing your experience with the DU6900 TV. External streaming apps like Netflix, Hulu, and Disney+ will require a membership outside of the Samsung account needed to us Smart TV features. Samsung TV Plus programming is included with the TV at no additional cost! You can also use an external cable provider or antenna to get additional options.
For more information or assistance, you can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the DU6900 TV. External streaming apps like Netflix, Hulu, and Disney+ will require a membership outside of the Samsung account needed to us Smart TV features. Samsung TV Plus programming is included with the TV at no additional cost! You can also use an external cable provider or antenna to get additional options.
For more information or assistance, you can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
picture quality
on February 22, 2025
Posted by: pumpkin
Picture quality is awesome. the remote has much to be desired!!!!!!!!!! it is not elderly friendly. the instruction guide is confusing.
Written by a customer while visiting Samsung US
Customer Rating
5
55" Samsung TV
on February 22, 2025
Posted by: JoanEnglish
Finally upgraded to a larger TV in our living room. Got this TV at an excellent price and I wish I had done it years ago. Sharp image, beautiful color elements and perfect size for the living room.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Picture! Great sound!
on February 23, 2025
Posted by: Sandyd
I bought this tv just over a month ago and i love it.
Written by a customer while visiting Samsung US
Customer Rating
1
Good picture
on February 23, 2025
Posted by: No nickname
from Panama City Beach Florida
Having trouble getting to what we are looking for.
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy Samsung Brand Ambassador, February 24, 2025
Hello,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
60 in TV
on February 24, 2025
Posted by: Born2shop
Nice TV for price paid. However, remote control should be better. Seems cheap. Also volume is hard to control. Some shows require a very low volume while others require a very high volume setting to be heard. Overall satisfied with the product.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 24, 2025
Posted by: Ereyes
from Illinois
I bought this a month ago and I happy with that tv
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US