Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
Horrible remote
on July 29, 2025
Posted by: Hate Samsung Service
The remote is horrible. Whoever designed this remote never used it. You sent me a shattered tv and did nothing about it. Maybe you should care about the people that get your products and be fair when you are at fault. I’m done with Samsung.
Response from Samsung USBy Samsung Brand Ambassador, July 30, 2025
Hello,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please know our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and does not apply to damage incurred during shipment, delivery, and /or installation. You can read more about our warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please know our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and does not apply to damage incurred during shipment, delivery, and /or installation. You can read more about our warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on July 29, 2025
Posted by: Gift
I love my TV the only thing I don't like about it is the sound. I wish there was a way to have it Amplified a little more my husband and I are in our late 60s and we are having trouble hearing it. We have to turn it up to almost full volume to be able to hear some of the movies .
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on July 29, 2025
Posted by: Sehp
Love this tv! We’ve had it 8 months so far w/out an issue…It’s easy to use!
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for everything
on July 29, 2025
Posted by: Jharris74
[This review was collected as part of a promotion.] I love this purchase. I'm always hesitant to buy anything that cost me money lol. I use it to stream all of my apps whether it's Amazon, peacock, Max, FanDuel sports network, whatever it is I use it for that. It has a built-in Samsung TV so you get live television stations. It's easy to use the picture is incredibly crystal clear. The sound is good. I just can't say enough about how happy I am with the purchase. Especially because I had to talk myself into doing it. Oh there's also another cool feature You can play your Xbox games right from your Samsung television. It's a septic subscription but it's really cool. You can Bluetooth your speakers you can Bluetooth your gaming controllers and like I said it's easy to use. There's a 75-in that I think I'm going to buy next.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Experience
on July 29, 2025
Posted by: Money man
from Leon,Oklahoma
Bought this TV for the bedroom of my house. So far I've been extremely pleased with it. Very easy to navigate . I have WIFI and Sat connected and picture is perfect,sound is amazing. Couldn't ask for better
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 29, 2025
Posted by: Tricia
from Mississippi
I love samsung product and I never had an issue with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good tv for HD broadcast standard.
on July 28, 2025
Posted by: Karmazsamsara
[This review was collected as part of a promotion.] Good size and quality tv before 4K or higher becomes broadcasting standard.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
YouTube issues
on July 26, 2025
Posted by: Larry
from Brazil Indiana
TV was great for about 4 months, then the You tube channel lost its initial screen.
It comes up, but you cant see the videos.
It comes up, but you cant see the videos.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Brand Ambassador, July 28, 2025
Larry,
To help resolve the issue with the YouTube app, I recommend running a cold reboot on your TV. There are two ways to do this:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
Next, I recommend ensuring the Youtube app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the YouTube app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the YouTube app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Youtube” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
To help resolve the issue with the YouTube app, I recommend running a cold reboot on your TV. There are two ways to do this:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
Next, I recommend ensuring the Youtube app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the YouTube app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the YouTube app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Youtube” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US