Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great features!
on February 25, 2025
Posted by: Sandyd
from Kentucky
I bought this 2 weeks ago, and I absolutley love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Does alot
on February 26, 2025
Posted by: Bob in VA
Got this as a replacement for our TV that started to fail.
This 50" Samsung has a very good picture and the more we use it the learning curve for the remote is making it easier to get around on it.
The extra channels were a nice touch.
This 50" Samsung has a very good picture and the more we use it the learning curve for the remote is making it easier to get around on it.
The extra channels were a nice touch.
Written by a customer while visiting Samsung US
Customer Rating
4
Great Buy
on March 3, 2025
Posted by: Great Shopper
Brought this for my Mother about 3 months ago, glad I did!
Written by a customer while visiting Samsung US
Customer Rating
3
Problems
on March 4, 2025
Posted by: David
I don't know why but I can't get Xfinity wireless to work without my Amazon fire stick attached. Sometimes the tv guide doesn't give me what is on the channel it only gives me the network. When a ad comes on tv the voice gets very low.
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
David,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We would love to help you troubleshoot these issues! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We would love to help you troubleshoot these issues! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung tv
on March 5, 2025
Posted by: Adeberts
from Wellston, Ohio
The tv is great, yall just need to work on your volume! I have to crank this thing up almost full blast to hear it some days
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Awesometv
on March 5, 2025
Posted by: Brmajor
from Miami, Fl
Very happy with the tv, the image is incredible, as well as the software experience
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Marginal at best.
on March 5, 2025
Posted by: Shawn
The remote has way too many buttons. Just very unfriendly to use, the older remote is tons better.
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
Shawn,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback regarding the remote control will be sent to our internal design teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback regarding the remote control will be sent to our internal design teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Sound Quality
on March 5, 2025
Posted by: Tvwatcher
Very happy with the picture quality of my new tv but the audio is very poor. My last TV was a Sony with great audio.
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
Tvwatcher,
Thank you for sharing your thoughts regarding the DU6900 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your thoughts regarding the DU6900 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US