Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Confusing
on February 22, 2025
Posted by: Annie
I am having some difficulty setting up my streaming and knowing what programming is free.
Response from Samsung USBy Samsung Brand Ambassador, February 24, 2025
Annie,
Thank you for sharing your experience with the DU6900 TV. External streaming apps like Netflix, Hulu, and Disney+ will require a membership outside of the Samsung account needed to us Smart TV features. Samsung TV Plus programming is included with the TV at no additional cost! You can also use an external cable provider or antenna to get additional options.
For more information or assistance, you can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the DU6900 TV. External streaming apps like Netflix, Hulu, and Disney+ will require a membership outside of the Samsung account needed to us Smart TV features. Samsung TV Plus programming is included with the TV at no additional cost! You can also use an external cable provider or antenna to get additional options.
For more information or assistance, you can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
picture quality
on February 22, 2025
Posted by: pumpkin
Picture quality is awesome. the remote has much to be desired!!!!!!!!!! it is not elderly friendly. the instruction guide is confusing.
Written by a customer while visiting Samsung US
Customer Rating
5
55" Samsung TV
on February 22, 2025
Posted by: JoanEnglish
Finally upgraded to a larger TV in our living room. Got this TV at an excellent price and I wish I had done it years ago. Sharp image, beautiful color elements and perfect size for the living room.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Picture! Great sound!
on February 23, 2025
Posted by: Sandyd
I bought this tv just over a month ago and i love it.
Written by a customer while visiting Samsung US
Customer Rating
1
Good picture
on February 23, 2025
Posted by: No nickname
from Panama City Beach Florida
Having trouble getting to what we are looking for.
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy Samsung Brand Ambassador, February 24, 2025
Hello,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
60 in TV
on February 24, 2025
Posted by: Born2shop
Nice TV for price paid. However, remote control should be better. Seems cheap. Also volume is hard to control. Some shows require a very low volume while others require a very high volume setting to be heard. Overall satisfied with the product.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 24, 2025
Posted by: Ereyes
from Illinois
I bought this a month ago and I happy with that tv
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its GREAT!!!
on February 24, 2025
Posted by: Shogie17
from Delta, Utah
We have been enjoying our new 65" Samsung very much. We have had ever a 32" and using a projector for the past 10 years or so. We are glad we made the move to go bigger.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US