Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
This product has it all!
on July 29, 2025
Posted by: Luvssamsung
[This review was collected as part of a promotion.] I love my TV! Picture quality is awesome! Streaming is great! Have nothing negative to say about this product!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy setup, great tv
on July 29, 2025
Posted by: 3seas3
Very happy with my smart TV. Great sound and picture quality. Was able to set it up quickly and easily.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very reliable with amazing picture
on July 29, 2025
Posted by: SoonerFanDad
[This review was collected as part of a promotion.] I use my TV for everything. Streaming, Satilite TV, MLB. GREAT product that all 5 of my TV's are now Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This tv has great features
on July 29, 2025
Posted by: av1965
[This review was collected as part of a promotion.] This tv has great features, essy to set up and has a great picture. We use it as a family room tv and everyone in the family loves it. It was also priced extremely well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice TV
on July 29, 2025
Posted by: Eman
Nice high definition picture easy to use............
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
GARBAGE
on July 29, 2025
Posted by: Sammy
from New York
Absolute garbage. The worst of the worst.This is by far the worst brands for tv’s. It didn’t last no more than 3 months. Please stop wasting your money on this piece of garbage tv’s from this company.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, July 30, 2025
Sammy,
Thank you for sharing your experience with the DU6900 TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. To schedule a warranty appointment, please call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for sharing your experience with the DU6900 TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. To schedule a warranty appointment, please call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
50” Crystal Class
on July 29, 2025
Posted by: Gabe
Picture quality is superb! Whether during the day or night, it is always crisp and clear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Works well Most of the time.
on July 29, 2025
Posted by: Kenn
Every so often the screen blinks on and off. The only way to fix it is to Reset Factory Data. Kind of annoying.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, July 30, 2025
Kenn,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US