Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
Never purchase again.
on July 30, 2025
Posted by: Notme
I’ll never purchase another one. Totally dissatisfied with TV.
It has a mind of its own. I will set things up the way I want them. Go to bed. Get up and TV has set itself back to previous settings.
It has a mind of its own. I will set things up the way I want them. Go to bed. Get up and TV has set itself back to previous settings.
Response from Samsung USBy Samsung Brand Ambassador, July 31, 2025
Notme,
Thank you for reaching out and letting us know about the issues you are experiencing with your DU6900 TV not saving your settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Thank you for reaching out and letting us know about the issues you are experiencing with your DU6900 TV not saving your settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Problem with the remote and dropping app
on July 30, 2025
Posted by: SamsungRemote
[This review was collected as part of a promotion.] The remote that came with the TV works ok if your are within 10 ft and in front of it. Would prefer a remote with no's or guide for selections If you are farther away or at a angle remote does not work. Install new batteries still same. I have the Spectrum TV app loaded and when you change to another app, i sometime have to delete Spectrum TV app and reload to watch stations. Don't know why the Samsung TV drops the Spectrum TV app.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Tv
on July 30, 2025
Posted by: Samsung
from Darlington Indiana
Great tv easily operated good features great picture
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this TV! Best value I've ever gotten.
on July 30, 2025
Posted by: SuperTV
[This review was collected as part of a promotion.] Picture quality is awesome.
Free Samsung TV content was an unexpected bonus.
Dollar for dollar, this is the best value I've ever gotten.
Can't believe you can get an awesome TV this size for so little money (relatively).
Free Samsung TV content was an unexpected bonus.
Dollar for dollar, this is the best value I've ever gotten.
Can't believe you can get an awesome TV this size for so little money (relatively).
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great tv, but issues with the volume.
on July 30, 2025
Posted by: esurdel
from Buffalo, NY
Great tv, but the volume freezes often. The only way to reset it is to unplug the tv and plug it back in. Unfortunately we have to do this weekly.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Garage TV, 24 7
on July 30, 2025
Posted by: Garagetv
[This review was collected as part of a promotion.] Best purchase i ever made. I watch what I want, when I want!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Normal smart tv.
on July 30, 2025
Posted by: Big sid
from Washington, Mi
Great color less than great sound. Major problem with Spanish on some channels for a few days then back to English. Driving me crazy.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Samsung Brand Ambassador, July 30, 2025
Big sid,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Awesome TV, if it works.
on July 30, 2025
Posted by: Mitch
from Louisville KY
Used for one month after opening and then back light went out.
Response from Samsung USBy Samsung Brand Ambassador, July 30, 2025
Mitch,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US