Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,908 Reviews)
Rating breakdown 1,908 reviews
5 Stars
1,303
4 Stars
317
3 Stars
129
2 Stars
69
1 Star
90
80%of customers recommend this product.
(
394 out of
495)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
This product is amazing
on July 27, 2024
Posted by: Kiki927
[This review was collected as part of a promotion.] I really enjoy the high definition it has a wonderful picture
Value
3
Response from Samsung USBy Samsung Advisor, July 29, 2024
Hi Kiki927,
Thank you for purchasing the Samsung DU6900 Crystal UHD TV. I am happy that you are enjoying your new TV with features such as Mega Contrast, allowing incredible details to be revealed, drawing your eyes to the most important parts of whatever you’re watching.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for purchasing the Samsung DU6900 Crystal UHD TV. I am happy that you are enjoying your new TV with features such as Mega Contrast, allowing incredible details to be revealed, drawing your eyes to the most important parts of whatever you’re watching.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV for the price
on August 29, 2024
Posted by: Rodrtho2007
[This review was collected as part of a promotion.] The Samsung Crystal UHD TV series offers a solid viewing experience at an affordable price. Here are some key points to consider. Simply put, Crystal UHD is basically entry-level LCD LED panels offered by Samsung. It is more of a marketing term, like what other manufacturers do such as LG with their NanoCell marketing phrase
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
50 inch samsung
on September 8, 2024
Posted by: Queencassie2024
[This review was collected as part of a promotion.] I love this tv all the smart appsamd the features are incrediable only problem i have is why didnt i buy it sooner
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear image! Amazing clarity.
on September 17, 2024
Posted by: Lalashopping
[This review was collected as part of a promotion.] I use it for streaming and watching movies, and casting images to it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
As expected
on October 4, 2024
Posted by: SAUL31uc
[This review was collected as part of a promotion.] Budget TV and is as expected .
Only issues with new OS version didn't support or find apps supported previously on old OS.
Only issues with new OS version didn't support or find apps supported previously on old OS.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on July 20, 2024
Posted by: Momof5
[This review was collected as part of a promotion.] This tv is excellent. Lose your remote? No problem..control your tv from your phone..plus the selection of free entertainment from this smart TV is amazing!
Picture is so clear!
Picture is so clear!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Tv is disappointing. Won’t recommend!
on November 29, 2024
Posted by: Millie
[This review was collected as part of a promotion.] Features suck! Very disappointing. Unable to get closed captions!
No audio on remote!
No audio on remote!
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 2, 2024
Millie,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams.
Please know that most Streaming Apps have their own Settings for Closed Captioning. Go into each app and locate the settings icon to enable Closed Captioning.
To access all other Closed Captioning Settings, go to Settings > All Settings> General > Accessibility > Caption Settings.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams.
Please know that most Streaming Apps have their own Settings for Closed Captioning. Go into each app and locate the settings icon to enable Closed Captioning.
To access all other Closed Captioning Settings, go to Settings > All Settings> General > Accessibility > Caption Settings.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Spectrum App not available
on September 4, 2024
Posted by: JDRam
from Kure Beach, NC
Poor Applications Inoperability, chatted with Samsung Expert and they were absolutely useless help - NO Spectrum App available. I have 7 other Samsung Smart TVs and this is the first that is a huge disappointment.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
4
Response from Samsung USBy Samsung Advisor, September 5, 2024
Hi JDRam,
Thank you for your feedback on the DU6900 TV. Please know the Spectrum app is available for download in the built-in app store.
To download new apps, go to Home> Apps> Search> and search for the Spectrum app. From there, you can download the app and sign into your account.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback on the DU6900 TV. Please know the Spectrum app is available for download in the built-in app store.
To download new apps, go to Home> Apps> Search> and search for the Spectrum app. From there, you can download the app and sign into your account.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US