Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Access to remote TV Box
on February 20, 2025
Posted by: TVBox
Very helpful! Very professional! She listened and did her job very efficiently’
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very clear and sharp picture
on February 20, 2025
Posted by: Beachwater
The television is the third Samsung we have owned..
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on February 20, 2025
Posted by: Sis1
I would recommend this has the clearest picture the colors great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good value
on February 20, 2025
Posted by: Andre
Very nice TV AA++ am super exited i really recommend this tv.
Written by a customer while visiting Samsung US
Customer Rating
5
Follow the directions and easy set-up--Happy Campe
on February 20, 2025
Posted by: Yvonne
I have been waffling in purchasing a smart TV and the set-up of it. I do live by myself. Well, I certainly would recommend 2 people to assist you with the set-up-- the directions indicate this. Two people are needed to carefully remove the TV from the box and lift it onto the stand. The set-up was mostly easy, just patience and carefully reading the screen. I do still have cable plus apps I previous have. It is fairly easy to navigate and it helped me understand TVs when I recently travelled out of the country. The clarity, sound and easy of using the TV is wonderful. Now, just to take the plunge and get rid of cable!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Picture
on February 20, 2025
Posted by: NONE
I am very pleased with the quality of the picture..
However, I am not very pleased with the quality of the sound.
Live production sound is good. I do have trouble getting the correct volume with recorded productions. Can that be corrected?
However, I am not very pleased with the quality of the sound.
Live production sound is good. I do have trouble getting the correct volume with recorded productions. Can that be corrected?
Written by a customer while visiting Samsung US
Customer Rating
4
Remote problems
on February 20, 2025
Posted by: Soso
Great picture but we hate the remote. It’s too complicated for us senior citizens. No numbers to get channels etc.
Written by a customer while visiting Samsung US
Customer Rating
3
Tv
on February 20, 2025
Posted by: House
Christmas gift picture is great. We have run into a major problem. Husband is hard of hearing no jack in back to plug head phones into!! He can not watch the tv and hear it. W have been told this is the only tv made like this. Our bad luck !!problem
Response from Samsung USBy Samsung Brand Ambassador, February 20, 2025
House,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US