Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great grew movie channels
on August 5, 2025
Posted by: blondie
Love my Samsung tv. Easy to navigate. Easy to troubleshoot.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features! Ease of use
on August 5, 2025
Posted by: Jamie
I’ve had this tv for about 6-8 months now and I have to say, it’s nice. I’m not a big tv guy so this was great for my family. Ease of controls, connecting to network, and ease of apps is great! The only thing I don’t like is that I can’t change apps on the Home Screen to put the ones we watch the most up there instead of others. Minor though. I would buy this again. I have 2 other tvs in my house and I prefer this tv over the other two I have. It also has a really great picture as well, now again, I’m not a big tv guy so to me this is great.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 5, 2025
Posted by: Nubbin
Nery nice television very easy to operate and navigate
Written by a customer while visiting Samsung US
Customer Rating
5
Great Buy
on August 5, 2025
Posted by: Alex S
Great buy at a great price. The picture quality is phenomenal and the Smart features make this TV super easy to use.
Written by a customer while visiting Samsung US
Customer Rating
2
Poor connectivity to Spectrum
on August 5, 2025
Posted by: goose636
Compared to my older Samsung Smart TVs this model has connectivity issues with Spectrum streaming service. It is forever needing to reboot the TV either by holding power button on remote or unplugging. My other Samsung TVs do not have this issue. I have auto update to Samsung software enabled yet it seems that this firmware is not fully compatible with the Spectrum.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
goose636,
To help resolve the issue with the Spectrum app, I recommend running a cold reboot on your TV. There are two ways to do this:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
Next, I recommend ensuring the Spectrum app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Spectrum app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the Spectrum app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Spectrum” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
To help resolve the issue with the Spectrum app, I recommend running a cold reboot on your TV. There are two ways to do this:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
Next, I recommend ensuring the Spectrum app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Spectrum app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the Spectrum app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Spectrum” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on August 5, 2025
Posted by: unhappy
I have always purchased and had no issues with my Samsung TV' I purchased this model almost a year ago and just recently started having issues with it, I am using it but as I said some of the feature are not working and hesitate to purchase another Samsung
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
unhappy,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV ever had the pics are great. , Just awesom
on August 5, 2025
Posted by: Big Time football fan
I like football games when I’m at home. It’s like we’re at the game inside the stadium. That’s how awesome this is. The movies looks like you’re outside at the big screen looking at it. In the car love it..
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful Television
on August 3, 2025
Posted by: CEEZYFBABY
[This review was collected as part of a promotion.] This TV is basically the star of our living room, the ultimate hangout spot for the whole family. We're a huge streaming household, and the built-in apps and super easy OS make jumping from Netflix to Disney+ to Hulu a total breeze. The 4K resolution is insane—it makes everything from our kid's cartoons to our movies and shows feel like you're right there. Using the Vivid setting make colors pop and the blacks deep, especially when we're watching something in a dark room.
But it's not just for chilling and watching shows. I am a huge gamer, and the TV's low input lag and fast refresh rate have seriously upped my game play. The picture is so sharp and clear giving me a real edge. Connects to my game consoles without a single hiccup, which is a massive plus.
Honestly, this TV has just made our daily life smoother. The smart home stuff is a total game-changer. I can just talk to the TV to control it, and even manage other smart gadgets in our house. My personal favorite is the ambient mode—it shows off cool art or our own photos when it's off, so it doesn't look like a giant black rectangle on the wall. This TV is way more than just a screen; it's a key part of our smart home setup.
But it's not just for chilling and watching shows. I am a huge gamer, and the TV's low input lag and fast refresh rate have seriously upped my game play. The picture is so sharp and clear giving me a real edge. Connects to my game consoles without a single hiccup, which is a massive plus.
Honestly, this TV has just made our daily life smoother. The smart home stuff is a total game-changer. I can just talk to the TV to control it, and even manage other smart gadgets in our house. My personal favorite is the ambient mode—it shows off cool art or our own photos when it's off, so it doesn't look like a giant black rectangle on the wall. This TV is way more than just a screen; it's a key part of our smart home setup.
Value
4
Written by a customer while visiting Samsung US