Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Nice picture
on February 20, 2025
Posted by: Sears
The remote control unit is not user friendly !!!!!!! Too small for the hand !!!
Written by a customer while visiting Samsung US
Customer Rating
5
Very Clear Pictures and I love the free channels
on February 20, 2025
Posted by: Pinkey
We bought this tv about a couple weeks ago and I am glad we did, no regrets.
Written by a customer while visiting Samsung US
Customer Rating
5
Very easy set up and use
on February 20, 2025
Posted by: Jack
We have 3 Samsung TV sets, a 75,50 and 43 in. Very satisfied with all 3. Can recommend virtually all Samsung
Products, as we also have a Samsung oven and microwave. At the price point we are very happy with Samsung.
Products, as we also have a Samsung oven and microwave. At the price point we are very happy with Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Picture is great.
on February 20, 2025
Posted by: Love tv
The tv picture is great. The negative item is the remote control. It is too difficult operate. Since tv channels are based on broadcast stations and numbers, it appears to me it would be more friendly to have numbers displayed on the remote.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice TV difficult remote
on February 20, 2025
Posted by: MK707
I really like the TV. It has a great picture, easy to use menu. The only downside is the remote is difficult to use. I kept the remote from an older model and use that.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Thank You
on February 20, 2025
Posted by: Stace
⭐⭐⭐⭐⭐ again thanks have an awesome day continue the great work!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Get rid of the lady voice.
on February 20, 2025
Posted by: ARC1
I love my new TV!!!
Can’t stand the creepy lady voice that announces everything that happens when I push a button. Can’t figure out how to get her off. You would get a five star if you would take her off!! Drives me bonkers!!
Makes me angry 🤬 Disturbs my peace ☮️
Can’t stand the creepy lady voice that announces everything that happens when I push a button. Can’t figure out how to get her off. You would get a five star if you would take her off!! Drives me bonkers!!
Makes me angry 🤬 Disturbs my peace ☮️
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Advisor, February 20, 2025
Hi ARC1,
If your TV is announcing everything you do, then Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It is possible that you have turned it on by accident by holding down the volume button on your TV remote.
To turn off Voice Guide, navigate to Home > Settings > All Settings> General > Accessibility > Voice Guide Settings > Voice Guide.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
If your TV is announcing everything you do, then Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It is possible that you have turned it on by accident by holding down the volume button on your TV remote.
To turn off Voice Guide, navigate to Home > Settings > All Settings> General > Accessibility > Voice Guide Settings > Voice Guide.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
50" Smart TV
on February 20, 2025
Posted by: trdrak
from Hampstead, NC
I bought this TV a few months ago and I absolutely love it!! Crisp picture, great sound and outstanding features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US