Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,164 Reviews)
Rating breakdown 2,164 reviews
5 Stars
1,474
4 Stars
351
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
510 out of
636)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Color and definition is amazing!
on February 8, 2025
Posted by: Mimi
The screen is so beautiful! I loooooooove my new TV!
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV
on February 8, 2025
Posted by: Jamit
Awesome product love that it works with SmartThings it also has a great picture too! Keep up the excellent work
Written by a customer while visiting Samsung US
Customer Rating
5
Great television!
on February 9, 2025
Posted by: Lori
I love my new Samsung TV. I like the clarity and basic screen functions,
Written by a customer while visiting Samsung US
Customer Rating
5
Easy-peasy to use!
on February 9, 2025
Posted by: Susa
from Grand Rapids, Minnesota
I needed to buy a new tv, so I did some research and I liked what I saw!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV but connection problem
on February 10, 2025
Posted by: Grapesnocone
from Iowa
We love our Samsung TVs. Our only problem with this one was that we couldn't get it to connect to the wifi so now it is plugged in via ethernet cable. I tried other devices and they had no problems connecting.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love xbox app
on February 12, 2025
Posted by: Daddy18
Great tv. Love the xbox app. Will buy another samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Don't like the remote
on February 13, 2025
Posted by: Abby
Love all the channels I get beautiful screen and pictures
Written by a customer while visiting Samsung US
Customer Rating
1
Never buy again
on February 16, 2025
Posted by: Big Sky
Glitches in tv and pauses, doesn’t play fully through smh
Response from Samsung USBy Samsung Brand Ambassador, February 18, 2025
Big Sky,
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US