Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
tv is great, but the remote is NOT ergonomic
on August 6, 2025
Posted by: sunlover1789
The remote controls are waaaaay too small, and they are difficult to learn which button control, controls what on the tv. Also, the speaker could be louder.
Written by a customer while visiting Samsung US
Customer Rating
3
Audio problem
on August 6, 2025
Posted by: Panda house2
from Eugene, OR
Mine has a problem with the audio. Sometimes it doesn’t come on when the set is turned on & I have to turn it off then on again.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Samsung Brand Ambassador, August 6, 2025
Panda house2,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Built-in Picture Perfect Carity
on August 6, 2025
Posted by: Luv2Shop
from Ohio
I won't buy any other brand, I love my Samsung television. 'Live TV' is wonderful. I have an enormous list of viewing options to choose from. It's better than cable TV! The 'smart' TV functions are amazing! They allow me to connect everything! Built-in picture perfect clarity; I didn't have to make any adjustments. The costs was very affordable and the quality is excellent. The sound quality could use some improvement, but aside from that, its a great value for the price.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 6, 2025
Posted by: Luv2shop
from Stonecrest GA
Great TV clear and good sound need a 75 for my front now
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product!
on August 6, 2025
Posted by: Momleslie
Have 3 samsung tvs and 2 other brands. Samsung wins hands down. Awesome picture, easy remote, storage space for apps.
Written by a customer while visiting Samsung US
Customer Rating
3
Overly complicated remote control and interface
on August 5, 2025
Posted by: Ebugogo
from Phoenix, AZ
If I knew how difficult it would be to navigate the poorly designed interface with the wretched remote control that they give you, I would never have bought this tv. The picture quality is good though. I did not return the tv because I have been having health problems, otherwise I would. I think Samsung shot themselves in the foot with this third rate remote control, I just can't believe they did something this stupid.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy Samsung Brand Ambassador, August 6, 2025
Ebugogo,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on August 5, 2025
Posted by: Ashh
from East Peoria. IL
Tv already doesn’t work after 7 months. It was a gift, and Samsung won’t replace since we don’t have a receipt.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 6, 2025
Ashh,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Television
on August 5, 2025
Posted by: KubotaTV
from Orange Texas
I got my tv last year in November the day of Black Friday. A few days ago my entire tv went out. Normally Samsung have nice TVs but not this time. I probably will get another tv brand.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 6, 2025
KubotaTV,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US