Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Awesome gaming TV
on August 16, 2025
Posted by: Loveit2day
[This review was collected as part of a promotion.] This TV is beyond better then I expected, the picture and clarity is unmatched. Gaming on this TV is superb! I couldn't ask for a better setup.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Remote does not work from a distance of 20 ft.
on August 11, 2025
Posted by: Fishing23
I gave a 4 star on TV but the remote that came with tv does not work more than have of the time of use, change batteries in it twice in one month of use.
Written by a customer while visiting Samsung US
Customer Rating
5
Supernice pictures
on August 11, 2025
Posted by: Esnel1010
[This review was collected as part of a promotion.] This TV is the bomb...beautiful colors and advanced features.. this is my second Samsung tv set and so far I am never disappointed in buying my new 75"
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
TV plug
on August 11, 2025
Posted by: Gigi
Nice tv for the price only thing is sound is kinda low need a soundbar to help boost the soond, the power cord can easily slip out of the tv it should have been made to snap in place or something to hold it in place I have had to push the power cord back into the tv several time
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, August 12, 2025
Gigi,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung uhd7000
on August 10, 2025
Posted by: samsung
[This review was collected as part of a promotion.] overall a super package with Tizen os. thin bazels providesypu with the essence of luxuary andColors are lively(top of yhe line). With the most trustable name in tge market SAMSUNG you will get their TIZEN os. Which cares about your privacy unlike other smart tv os,s in the market.
But with all the positives, there is one negative which is its Update. Which has made my tv a bit faster but there are bluetooth connection issue and wifi wireless connection issues, due to this i havr to use eathernet cable.
But with all the positives, there is one negative which is its Update. Which has made my tv a bit faster but there are bluetooth connection issue and wifi wireless connection issues, due to this i havr to use eathernet cable.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
no alexa
on August 10, 2025
Posted by: seattlebites
from seattle,wa
Sure wish i could put alexa on it..................................................
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Brand Ambassador, August 11, 2025
seattlebites,
While the DU6900 does not have voice assistants built in, it does work with Alexa. You can connect them to your existing Alexa devices to ask them to turn on your TV, change channels, control volume, and more.
1. Download the Smartthings App on your Android or Apple device and log in with the same account that you are signed into on your Samsung TV.
2. On the app, you will need to add your TV as a device if you have not already done so.
3. Using the Amazon Alexa app on your Android or Apple device, connect the app to Smartthings, which should be under Devices> Your Smart Home Skills. Follow the prompts to sign in to your Samsung Account and enable the device.
After following the prompts, you should be connected and can now control your Samsung TV with your existing Alexa device!
I hope this helps! if you ever need help, please do not hesitate to contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
While the DU6900 does not have voice assistants built in, it does work with Alexa. You can connect them to your existing Alexa devices to ask them to turn on your TV, change channels, control volume, and more.
1. Download the Smartthings App on your Android or Apple device and log in with the same account that you are signed into on your Samsung TV.
2. On the app, you will need to add your TV as a device if you have not already done so.
3. Using the Amazon Alexa app on your Android or Apple device, connect the app to Smartthings, which should be under Devices> Your Smart Home Skills. Follow the prompts to sign in to your Samsung Account and enable the device.
After following the prompts, you should be connected and can now control your Samsung TV with your existing Alexa device!
I hope this helps! if you ever need help, please do not hesitate to contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Best 75" bang for your buck
on August 10, 2025
Posted by: Samsungdaddyaz
[This review was collected as part of a promotion.] So our 75" samsung tv has been amazing for the whole household. This tv stays in the livingroom and see plenty of movies, documentaries, and video games. The uhd makes the games stand out and the colors always pop.
The convienence of the the apps already loaded is amazing and saved time. Plus the setup was super simple.
The convienence of the the apps already loaded is amazing and saved time. Plus the setup was super simple.
Best part about this tv.......the deal was beyond AMAZING! Great price for top quality
Keep it up samsung!
Keep it up samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Tv
on August 6, 2025
Posted by: Richie
Great picture quality easy navigation and all the apps on here I no longer need my fire stick.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US