Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Super features
on August 20, 2025
Posted by: MemeBrenda
from Arkansas
This TV is slim, it has beautiful, clear picture and vibrant colors.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung tv
on August 20, 2025
Posted by: Mags
The tv is functioning 100% and I’m very satisfied with product.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Locks up multiple times a day.
on August 20, 2025
Posted by: UnhappyCustomer
[This review was collected as part of a promotion.] Integrations and apps do not work well with this tv. Sling constantly needs to be rebooted. Have had to delete most apps including system apprs to get a better function. Cache is just not managed right.
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
unhappycustomer,
If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. For more contact options, click here: https://www.samsung.com/us/support/contact/
We look forward to hearing from you.
~Samsung Pro
If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. For more contact options, click here: https://www.samsung.com/us/support/contact/
We look forward to hearing from you.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome picture quality
on August 20, 2025
Posted by: Gibbsy6
I’ve had the TV for about eight months. It was working really really well up until a week ago now when I turn the TV on, there is no picture just sound however, if I tap the side of the set, the picture comes on.
Written by a customer while visiting Samsung US
Customer Rating
5
All of it's good.
on August 20, 2025
Posted by: Larry
The picture is excellent.The selection of channels as easy to get to I like the voice activation. That's it. I like the TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Colorful and so many options on remote
on August 20, 2025
Posted by: Quetta
from Louisiana
Great television. Smart af!!!! Lol I absolutely love the color and the sound is amazing. Perfect for my room. I have a 65 inch and it fit perfect on my stand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is a Samsung..
on August 20, 2025
Posted by: Customer 1
from Martinsville VA
As with all Samsung devices , if you know you know..Superior quality at a sensible price. If your on the fence..buy a Samsung from a official dealer , you can return if your not satisfied . Just the best !
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has an amazing picture.
on August 20, 2025
Posted by: Wolvie53
[This review was collected as part of a promotion.] We used the TV for gaming, watching TV, land listening to music. The only issue we had is the power supply board messed up in less than six months of owning the TV. Other than that love the quality of the picture when watching our shows.
Value
5
Written by a customer while visiting Samsung US