Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,527 Reviews)
Rating breakdown 1,527 reviews
5 Stars
1,049
4 Stars
259
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
NOT enough HDMI ports
on February 5, 2025
Posted by: Carland
Didn’t research prior to purchase only to get it home and realize there are only 2 HDMI ports - not enough.
Response from Samsung USBy Samsung Brand Ambassador, February 7, 2025
Carland,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If you require additional ports, we recommend utilizing converters or splitters.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If you require additional ports, we recommend utilizing converters or splitters.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great bedroom TV
on February 5, 2025
Posted by: TWRX
bought it a month ago, it's perfect for my needs. I prefer Samsung for its reliability and picture quality. Samsung TV Plus saves me big $$$. in lieu of Netflix or other providers. And the picture is awesome!!!
Written by a customer while visiting Samsung US
Customer Rating
1
Bad buy
on February 5, 2025
Posted by: Swanee
from 12953
I bought this TV 2 months ago and it is the worst TV I have ever owned. It is not at all user friendly, came with no instructions and I need 3 remotes to make it work. The sound bar cannot be hooked up to it. I am sorry I bought it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Swanee,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please know that device manuals are available on our website. You can see the manuals associated with the DU6900 TV at the following link: https://www.samsung.com/us/support/downloads/?model=N0061383&modelCode=UN55DU6900FXZA
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your soundbar requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please know that device manuals are available on our website. You can see the manuals associated with the DU6900 TV at the following link: https://www.samsung.com/us/support/downloads/?model=N0061383&modelCode=UN55DU6900FXZA
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your soundbar requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 5, 2025
Posted by: Hookem
Love all the features that Samsung put into their TVs
Written by a customer while visiting Samsung US
Customer Rating
5
One remote is all
on February 5, 2025
Posted by: Derky
from Lawrenceburg ky
I enjoy the way tou can run your route and fire stick with the TV remote
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
TV
on February 6, 2025
Posted by: TV Review
Nice Tv works great and looks great on the entertainment center
Written by a customer while visiting Samsung US
Customer Rating
2
Love the Samsung plus feature…..but…..
on February 6, 2025
Posted by: Alph
Bought this tv because i like Samsung products in general. BUT i don’t like the way you get a “Netflix” style screen when you turn it on. If you have local channels you have to search for those channels, then when you click the channel up on your remote, you go from local “channel 8” to channel 1000 on Samsung plus !! Which by the way is the REAL reason why i bought the tv was for the Samsung plus feature.
Response from Samsung USBy Samsung Brand Ambassador, February 7, 2025
Alph,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture !
on February 6, 2025
Posted by: Mrchillerman
from Murfreesboro, Tennessee
Excellent tv for the price and many features. I plan to purchase again .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US