Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,164 Reviews)
Rating breakdown 2,164 reviews
5 Stars
1,474
4 Stars
351
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
510 out of
636)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Awesome features and easy set up!
on February 5, 2025
Posted by: Vinny
from Spring Hill, Florida
Awesome television! Crystal clear picture! Very happy with my purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice TV, With a couple of bad ideas
on February 5, 2025
Posted by: Art1957
from Wellsboro, PA
I bought this TV about six weeks ago and use it nearly every day. I have found two things that I don't care for. One, is there is no app store. I want to add a local news app and I can't. I tried many ways and I still can't. So, when I want to see my local news from WENY I have to use my Roku TV in my bedroom. That TV has an app store easily obtainable. Another poor feature is adding a space between words in the search box. I had to contact Samsung to find out that the word "English" is secretly used as the space box when you are using it. Maybe the word "English" should turn into "Space" once you're done selecting a language. And one more thing. The operating "instructions" that you get with this TV are sub standard. They are possibly the worst I have ever seen in my lifetime. I have had a lot of electronic products throughout my life and have never seen any this bad and they basically don't tell you anything. Other than that, It's a nice TV
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Still finding new features, and new channels
on February 5, 2025
Posted by: Belaco
Still getting used to how many channels are available, especially movies!
Written by a customer while visiting Samsung US
Customer Rating
5
Nice TV
on February 5, 2025
Posted by: Linda
from Lansing MI
Purchased the TV for my bedroom. Color and sound is great. Ability to sync hearing aids if needed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Broken TV
on February 5, 2025
Posted by: Not happy
I bought my Samsung 50 inch smart tv on Nov 29 of last year. Only 2 months later it is sitting in my living room, not working ! I was told it is the power board & a new one is to be ordered. I am furious! Thanks Samsung
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Hello,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Smart TV and phone. Especially my phone...
on February 5, 2025
Posted by: Rogue
I'm 56 and have been loyal to the Samsung brand since I was a teenager.
Now,
Not so sure???
Used to be 5 star. Customer service sucks
To many commercials on samsung tv
Now,
Not so sure???
Used to be 5 star. Customer service sucks
To many commercials on samsung tv
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi Rogue,
I'm very sorry you are not satisfied with your purchase. Please know we are available via chat and phone. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm very sorry you are not satisfied with your purchase. Please know we are available via chat and phone. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Don't like
on February 5, 2025
Posted by: Susan
I can't figure out how to make it louder, I have it up to 100 often and it's still not that loud. I also don't like the fact that there's no Unsubscribe link on the bottom of all the emails I get from Samsung. It's also slow to come on full screen once I turn it on.
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Susan,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Where’s my Bluetooth?
on February 5, 2025
Posted by: Grammie
from Virginia
Got my tv from my son for Christmas. I was so excited! Everything works fine except I can only connect to one Bluetooth external device.
That happens to be my cable provider’s remote control!!
Consequently, earphones, gaming devices, cell phones—nothing else Bluetooth related can be connected. I didn’t know they even made any Bluetooth devices that could only connect to one device. Anyhow, I’m stuck with a large screen that I can’t use for pictures of my family and I can’t view the videos my 3 grandsons send me from college. I’m not angry, just frustrated because this is the first of the Samsung electronics/appliances that has ever caused me a problem.
That happens to be my cable provider’s remote control!!
Consequently, earphones, gaming devices, cell phones—nothing else Bluetooth related can be connected. I didn’t know they even made any Bluetooth devices that could only connect to one device. Anyhow, I’m stuck with a large screen that I can’t use for pictures of my family and I can’t view the videos my 3 grandsons send me from college. I’m not angry, just frustrated because this is the first of the Samsung electronics/appliances that has ever caused me a problem.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Grammie,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help you troubleshoot this issue. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help you troubleshoot this issue. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US