Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,527 Reviews)
Rating breakdown 1,527 reviews
5 Stars
1,049
4 Stars
259
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Broken TV
on February 5, 2025
Posted by: Not happy
I bought my Samsung 50 inch smart tv on Nov 29 of last year. Only 2 months later it is sitting in my living room, not working ! I was told it is the power board & a new one is to be ordered. I am furious! Thanks Samsung
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Hello,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Smart TV and phone. Especially my phone...
on February 5, 2025
Posted by: Rogue
I'm 56 and have been loyal to the Samsung brand since I was a teenager.
Now,
Not so sure???
Used to be 5 star. Customer service sucks
To many commercials on samsung tv
Now,
Not so sure???
Used to be 5 star. Customer service sucks
To many commercials on samsung tv
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi Rogue,
I'm very sorry you are not satisfied with your purchase. Please know we are available via chat and phone. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm very sorry you are not satisfied with your purchase. Please know we are available via chat and phone. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Don't like
on February 5, 2025
Posted by: Susan
I can't figure out how to make it louder, I have it up to 100 often and it's still not that loud. I also don't like the fact that there's no Unsubscribe link on the bottom of all the emails I get from Samsung. It's also slow to come on full screen once I turn it on.
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Susan,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Where’s my Bluetooth?
on February 5, 2025
Posted by: Grammie
from Virginia
Got my tv from my son for Christmas. I was so excited! Everything works fine except I can only connect to one Bluetooth external device.
That happens to be my cable provider’s remote control!!
Consequently, earphones, gaming devices, cell phones—nothing else Bluetooth related can be connected. I didn’t know they even made any Bluetooth devices that could only connect to one device. Anyhow, I’m stuck with a large screen that I can’t use for pictures of my family and I can’t view the videos my 3 grandsons send me from college. I’m not angry, just frustrated because this is the first of the Samsung electronics/appliances that has ever caused me a problem.
That happens to be my cable provider’s remote control!!
Consequently, earphones, gaming devices, cell phones—nothing else Bluetooth related can be connected. I didn’t know they even made any Bluetooth devices that could only connect to one device. Anyhow, I’m stuck with a large screen that I can’t use for pictures of my family and I can’t view the videos my 3 grandsons send me from college. I’m not angry, just frustrated because this is the first of the Samsung electronics/appliances that has ever caused me a problem.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Grammie,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help you troubleshoot this issue. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help you troubleshoot this issue. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 5, 2025
Posted by: Ally
Bought this TV specifically because we love Samsung products. Easy set up and perfect picture and sound!
Written by a customer while visiting Samsung US
Customer Rating
2
Only great feature is the sharp picture
on February 5, 2025
Posted by: Zelda
from Westfield,NY
This TV is very difficult to operate, I’m 80 years old and the more bells and whistles makes it even more difficult. When I watch Netflix then try and go back to a network it goes to MD1 and won’t connect. I have to shut it off and start over. Companies seem to think everyone is technically able to navigate all the extras.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Zelda,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on February 5, 2025
Posted by: Abe2
Product is exactly what I want. Well worth the price. Met my expectations.
Written by a customer while visiting Samsung US
Customer Rating
5
A Beliver in Samsung TV’s
on February 5, 2025
Posted by: exRRer2003
from South Mississippi
My wife wanted a larger tv for her she-shed so we went with the this 50 in Samsung TV to replace the 32 in Samsung that we had. We have 5 TV’s and they are all Samsung TV’s. The one that we replaced is still working and was give to my wife’s niece.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US