Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,527 Reviews)
Rating breakdown 1,527 reviews
5 Stars
1,049
4 Stars
259
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Featureless remote
on February 5, 2025
Posted by: givemebackmybuttons
Overall, I am very satisfied with the television, the remote, however, not so much. The effort to streamline it is overdone in my opinion. Buttons are always better than menu's for efficiency of operation.
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
givemebackmybuttons,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
CONTINEUOSELY CHANGEING
on February 5, 2025
Posted by: BUDDY
I've owned this TV for about 3 months and I'm still getting use to it. Espeially when the TV seems to be continuiously changing how it operates. It never stays in a mode where I know how to really operate it without having to learn a new change I didn't request and find my answer by trial and error without having to call for aupport.
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
BUDDY,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Works great!
on February 5, 2025
Posted by: New to working
Love new TV, picture is so clear, it took me sometime to adjusted to differ from what I had but, going good still learning.
Written by a customer while visiting Samsung US
Customer Rating
5
Nice picture
on February 5, 2025
Posted by: Michael
I bought this a few months ago. Looks good hanging in the wall. Nice picture
Written by a customer while visiting Samsung US
Customer Rating
5
Easy Remote with just a few buttons
on February 5, 2025
Posted by: IslandBeach
Upgraded from an older Samsung model, which had a remote with lots of buttons. This new remote with very few buttons is easier to navigate in the dark. Surprisingly, the old remote seems compatible, just in case. The setup was quite easy by logging into my Samsung account and having the settings from another new Samsung TV that I recently bought automatically apply to this one. What a time saver. Picture and sound quality, even without a sound bar, are excellent.
Written by a customer while visiting Samsung US
Customer Rating
5
Nice TV at a Good Price.
on February 5, 2025
Posted by: HappyTVOwner
from Madison County, Ky
We've used the TV for about 2 months and it has been great. Nice picture quality and the app set up is fairly easy. Main screen menu options are a little difficult to navigate until you get used to them. Overall very pleased with the function and price of this TV.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on February 5, 2025
Posted by: Happy
Picture is nice and clear . I night the 50” for my son and a month later o bought the same tv but it was a 55” I’ve pushed several Samsungs and have been been very satisfied
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ease of set up . Good features
on February 5, 2025
Posted by: Shop
from Chicago Il
The samsung tv has a beutiful sharp picture. I like the auto picture brightness .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US