Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Like the clarity!
on February 5, 2025
Posted by: BB watcher
I bought this 5 days ago. Happy with color. Still navigating the screen. The remote isn't responsive like my old Samsung one. Guess what..it works for thiscTV.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Great Features!
on February 5, 2025
Posted by: rae2cue
I bought two Samsung Smart TVs, not at the same time, the one for the living room first, then one for the bedroom. They are the best purchases I made as far as TVs are concerned.
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung TV
on February 5, 2025
Posted by: Judy
from Wa
The remote is difficult to use. I had to order a sound bar and that remote is difficult to use as well.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
4
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Judy,
You can learn how to use the Samsung Smart Remote right from your TV! Just go to Home> (left directional button) Settings> Support> Remote Control Guide. Find details on how to use the Samsung Smart Remote. Press the menu to use a variety of functions of the Samsung Smart Remote.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
You can learn how to use the Samsung Smart Remote right from your TV! Just go to Home> (left directional button) Settings> Support> Remote Control Guide. Find details on how to use the Samsung Smart Remote. Press the menu to use a variety of functions of the Samsung Smart Remote.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on February 5, 2025
Posted by: Dirty D
from Rutledge, Ga.
I love my TV got it about 2 months ago a great investment
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smart TV
on February 5, 2025
Posted by: None
The TV works fine and I am glad it's a Smart TV I can use.
Written by a customer while visiting Samsung US
Customer Rating
2
NOT enough HDMI ports
on February 5, 2025
Posted by: Carland
Didn’t research prior to purchase only to get it home and realize there are only 2 HDMI ports - not enough.
Response from Samsung USBy Samsung Brand Ambassador, February 7, 2025
Carland,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If you require additional ports, we recommend utilizing converters or splitters.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If you require additional ports, we recommend utilizing converters or splitters.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great bedroom TV
on February 5, 2025
Posted by: TWRX
bought it a month ago, it's perfect for my needs. I prefer Samsung for its reliability and picture quality. Samsung TV Plus saves me big $$$. in lieu of Netflix or other providers. And the picture is awesome!!!
Written by a customer while visiting Samsung US
Customer Rating
1
Bad buy
on February 5, 2025
Posted by: Swanee
from 12953
I bought this TV 2 months ago and it is the worst TV I have ever owned. It is not at all user friendly, came with no instructions and I need 3 remotes to make it work. The sound bar cannot be hooked up to it. I am sorry I bought it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Swanee,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please know that device manuals are available on our website. You can see the manuals associated with the DU6900 TV at the following link: https://www.samsung.com/us/support/downloads/?model=N0061383&modelCode=UN55DU6900FXZA
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your soundbar requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please know that device manuals are available on our website. You can see the manuals associated with the DU6900 TV at the following link: https://www.samsung.com/us/support/downloads/?model=N0061383&modelCode=UN55DU6900FXZA
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your soundbar requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US