Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Where’s my Bluetooth?
on February 5, 2025
Posted by: Grammie
from Virginia
Got my tv from my son for Christmas. I was so excited! Everything works fine except I can only connect to one Bluetooth external device.
That happens to be my cable provider’s remote control!!
Consequently, earphones, gaming devices, cell phones—nothing else Bluetooth related can be connected. I didn’t know they even made any Bluetooth devices that could only connect to one device. Anyhow, I’m stuck with a large screen that I can’t use for pictures of my family and I can’t view the videos my 3 grandsons send me from college. I’m not angry, just frustrated because this is the first of the Samsung electronics/appliances that has ever caused me a problem.
That happens to be my cable provider’s remote control!!
Consequently, earphones, gaming devices, cell phones—nothing else Bluetooth related can be connected. I didn’t know they even made any Bluetooth devices that could only connect to one device. Anyhow, I’m stuck with a large screen that I can’t use for pictures of my family and I can’t view the videos my 3 grandsons send me from college. I’m not angry, just frustrated because this is the first of the Samsung electronics/appliances that has ever caused me a problem.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Grammie,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help you troubleshoot this issue. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help you troubleshoot this issue. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 5, 2025
Posted by: Ally
Bought this TV specifically because we love Samsung products. Easy set up and perfect picture and sound!
Written by a customer while visiting Samsung US
Customer Rating
2
Only great feature is the sharp picture
on February 5, 2025
Posted by: Zelda
from Westfield,NY
This TV is very difficult to operate, I’m 80 years old and the more bells and whistles makes it even more difficult. When I watch Netflix then try and go back to a network it goes to MD1 and won’t connect. I have to shut it off and start over. Companies seem to think everyone is technically able to navigate all the extras.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Zelda,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on February 5, 2025
Posted by: Abe2
Product is exactly what I want. Well worth the price. Met my expectations.
Written by a customer while visiting Samsung US
Customer Rating
5
A Beliver in Samsung TV’s
on February 5, 2025
Posted by: exRRer2003
from South Mississippi
My wife wanted a larger tv for her she-shed so we went with the this 50 in Samsung TV to replace the 32 in Samsung that we had. We have 5 TV’s and they are all Samsung TV’s. The one that we replaced is still working and was give to my wife’s niece.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
so far so good
on February 5, 2025
Posted by: Nova
from camillus, ny
Good picture. Decent sound without sound bar. Only thing I noticed is that it tried to get rid of my over the air channels. Simple reset of tv and no more problems
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best gift ever
on February 5, 2025
Posted by: Punkin51
from Piedmont Alabama
I bought this for myself for Christmas/housewarming gift and I love it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on February 5, 2025
Posted by: Chunkee1
from Cleveland ohio
I bought this tv for myself because l was retiring, it was easy to hook up and the picture is out of this world .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US