Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,527 Reviews)
Rating breakdown 1,527 reviews
5 Stars
1,049
4 Stars
259
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
My Choice is ONLY SAMSUNG!
on February 5, 2025
Posted by: Debra
from Mobile, Alabama
Excellent in quality, preloaded channels, and user friendly product. I love Samsung tvs, and appliances. They are just sleek and modern.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
not satisfied
on February 5, 2025
Posted by: Ryan
I am kind of disappointed for two reason:
the controller quality is not very good, it does not have a play stop feature, also the controller reciever is on the right so sometimes hard to use controller, desginin it in the middle would be better
ssecond reason is the television is kind of slow it would be btter if it was faster, tcl which was 100 dollars cheaper was faster same size also worked better with alexa
the controller quality is not very good, it does not have a play stop feature, also the controller reciever is on the right so sometimes hard to use controller, desginin it in the middle would be better
ssecond reason is the television is kind of slow it would be btter if it was faster, tcl which was 100 dollars cheaper was faster same size also worked better with alexa
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Ryan,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Sound low
on February 5, 2025
Posted by: Demis
Amazing product. The TV sound is a little low, but.
Written by a customer while visiting Samsung US
Customer Rating
4
Satisfied Customer
on February 5, 2025
Posted by: fhlwel
I bought this a couple months ago. I'm satisfied with the product. I had seller provide help in installation which was very needed to physically remove the wall mount old TV and replace it with the Samsung. Also installed a subscription service which I have since cancelled due to cost. It has taken me til now to pretty well master use of the remote. I am slow because of age but also slow deliberately as it keeps me from doing things in haste.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Best Christmas Gift Evet
on February 5, 2025
Posted by: Ms Zinfandel
from Lansing, Illinois
It was a gift for Christmas and I love it. I love that it has it own Samsung TV app that comes along with the tv. ❤️ Would definitely recommend for others to purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV
on February 5, 2025
Posted by: Arelitas
from Houston Texas
Very happy with my purchase, beautiful clear picture and wonderful sound!!!
Highly recommended
Highly recommended
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Some great features
on February 5, 2025
Posted by: Chickpet
I am unable to get subtitles on some apps that I installed. I also bought a Bose sound bar and could not install it on the TV. I am able to get it on my LG TV. So I am a little disappointed. I chose the Samsung TV because, I love the TV plus option and the the clarity on the TV is much better.
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Hi there,
Thank you for reaching out and letting us know about the Closed Captioning issues you are experiencing with your DU6900 TV.
Please know that most Streaming Apps have their own Settings for Closed Captioning. Go into each app and locate the settings icon to enable Closed Captioning.
To access all other Closed Captioning Settings, go to Settings > All Settings> General > Accessibility > Caption Settings.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for reaching out and letting us know about the Closed Captioning issues you are experiencing with your DU6900 TV.
Please know that most Streaming Apps have their own Settings for Closed Captioning. Go into each app and locate the settings icon to enable Closed Captioning.
To access all other Closed Captioning Settings, go to Settings > All Settings> General > Accessibility > Caption Settings.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on February 5, 2025
Posted by: Jenni622
from Leetonia, OH
The picture makes old shows look new. Also easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US