Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Good
on September 5, 2025
Posted by: Niaboo
Good tv
Great picture
Great sound
Big
Efficient
Great picture
Great sound
Big
Efficient
Written by a customer while visiting Samsung US
Customer Rating
3
Good Buy
on September 5, 2025
Posted by: Ms Denise
The screen is quite small doesn't seem like it's a 50 Inch not much bigger than my visio I replaced with this Samsung but good for the price I paid
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
5
Response from Samsung USBy Samsung Brand Ambassador, September 6, 2025
Ms Denise, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Picture Quality
on September 5, 2025
Posted by: TKay00
[This review was collected as part of a promotion.] The picture quality is amazing as well as the AI features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV waiting time
on September 5, 2025
Posted by: Waccy1
from Los Angeles California
I love the TV The coloring the clarity Samsung just an awesome TV
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Brand new. Doesn’t work
on September 5, 2025
Posted by: Andrew
from Quakertown pa
Keeps restarting and I have been unable to get a straight answer as to who is supposed to fix it. Tried all recommend fixes and nothing works
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, September 6, 2025
Andrew, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Frustrating
on September 5, 2025
Posted by: Vern
Sound turns off have to Reset every 3 to 4 months frustrating
Response from Samsung USBy Samsung Brand Ambassador, September 6, 2025
Vern, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Great for a lower level tv
on September 5, 2025
Posted by: JCosha
[This review was collected as part of a promotion.] Image is good for the price you pay. It's definitely not the best by any stretch.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV!
on September 4, 2025
Posted by: Jwruble
[This review was collected as part of a promotion.] The TV was easy to set up and had a great picture quality
Value
5
Written by a customer while visiting Samsung US