Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,527 Reviews)
Rating breakdown 1,527 reviews
5 Stars
1,049
4 Stars
259
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great tv
on February 5, 2025
Posted by: Goodwood
Very satisfied with my new samsung tv wish I would have bought a bigger one but over all great buy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Moving between channels
on February 5, 2025
Posted by: EzMark50
from Savannah, Ga
Great price and quality. Love the easy of use and being able to use my phone for the remote and my Samsung ear buds. Have really enjoyed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Volume is not loud enough at its highest
on February 5, 2025
Posted by: Ericabeth
from Springfield, MA
I am happy with this TV and picture quality but the volume doesnt seem to go loud enough even at 100.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Meh
on February 5, 2025
Posted by: Cindy
from Rensselaer, IN
The remote is frustrating to use and the home screen is slow to navigate. I really miss the roku TV we had before.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Cindy,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Nice TV
on February 5, 2025
Posted by: Denn
from Philadelphia
Beautiful picture, a little difficult to figure out all the settings but it’s a great tv
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid smart tech. Still fast.
on February 5, 2025
Posted by: Jammer
from NY
Still rocking since Superbowl 2017, now nonstop family TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Best picture ever.
on February 5, 2025
Posted by: Sy H
from Temple, Texas
The TV picture is absolutely beautiful! The remote control is something else. There are no instructions on
it's functions. Can't find instructions on the internet without downloading some obscure downloader onto your computer. There are no owner's manuals that come with the TV. You're on your own. I have to ask neighbors for help and they are confused. Put books in the box when you sell a TV. Other than that, The TV is picture perfect if you can figure out how to use it. Much better than my Vizio.
it's functions. Can't find instructions on the internet without downloading some obscure downloader onto your computer. There are no owner's manuals that come with the TV. You're on your own. I have to ask neighbors for help and they are confused. Put books in the box when you sell a TV. Other than that, The TV is picture perfect if you can figure out how to use it. Much better than my Vizio.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Sy H,
You can learn how to use the Samsung Smart Remote right from your TV! Just go to Home> (left directional button) Settings> Support> Remote Control Guide. Find details on how to use the Samsung Smart Remote. Press the menu to use a variety of functions of the Samsung Smart Remote.
To download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN55DU6900FXZA or by going to our website and clicking Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
You can learn how to use the Samsung Smart Remote right from your TV! Just go to Home> (left directional button) Settings> Support> Remote Control Guide. Find details on how to use the Samsung Smart Remote. Press the menu to use a variety of functions of the Samsung Smart Remote.
To download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN55DU6900FXZA or by going to our website and clicking Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Disappointed
on February 5, 2025
Posted by: Lee Jay
from Florida
In 2009 we got our first Samsung. Live love loved it. being disabled I could not be more happy with that remote control. I could place it on my tray and use it with complete ease. The 85" tv we just got SUCKS!!! Can't use the remote at all. Had I known they changed the remote I would not bought it.
Features
1
Performance
1
Design
5
Value
5
Written by a customer while visiting Samsung US