Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,522 Reviews)
Rating breakdown 1,522 reviews
5 Stars
1,045
4 Stars
258
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Wonderful tv
on February 5, 2025
Posted by: Beth
from Pennsylvania
Bought it before Christmas and love it. So glad I made the purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Ok
on February 5, 2025
Posted by: None
Don’t like the when I turn on TV the volume always comes on extremely loud
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
None,
Thank you for reaching out and letting us know about the issues you are experiencing with your DU6900 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Thank you for reaching out and letting us know about the issues you are experiencing with your DU6900 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV & Surround System Pairing.
on February 5, 2025
Posted by: AwHec8
from Bullhead City, Arizona
Like I posted in my previous reviews, I absolutely love my Samsung TV paired with the Samsung Surround System and yeah I got mine for the NFL and College Football Games and Playoffs. The pairing is quite excellent. Period.
Thank You Samsung for your nice Products.
Sincerely, Don
Thank You Samsung for your nice Products.
Sincerely, Don
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 55" 4K
on February 5, 2025
Posted by: gloria
from Ohio
This was a nice Christmas gift. It's amazing that I now have a 55" TV to take the place of an older 46" (or less) TV that takes up about the same amount of space. Still fits with no overhang on my 48" TV stand. Picture is nice and crisp. Our old TV still works with just a couple vertical thin lines that appeared to the sides (it is over 15 years old), and it is a Samsung. We've had good luck with the Samsung brand. The only complaint is that there are only 2 HDMI ports, surprised there weren't more.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
great color, love the screen size
on February 5, 2025
Posted by: randolphrandy
The color is great but I have trouble with the spectum service being mixed up with the tv services.
I had to go back into and have the tv reset the original settings.
I had to go back into and have the tv reset the original settings.
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Hello,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help troubleshoot this issue! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help troubleshoot this issue! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
HDMI ports inadequate
on February 5, 2025
Posted by: Bob J
from Raleigh, NC
Great TV but needs more hDMI ports. I forgot to check that before I purchased. Check it out before you buy this and make sure you have practically nothing to hook up or you too will be disappointed
Features
3
Performance
5
Design
3
Value
4
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Bob J,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires additional ports, we recommend utilizing compatible converters or splitters.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires additional ports, we recommend utilizing compatible converters or splitters.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
New TV
on February 5, 2025
Posted by: Dodie
from Connecticut
Great tv very good picture, love all the streaming capabilities
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to connect to cable
on February 5, 2025
Posted by: Granny8
Had bought a 40” and loved it so updated my 55” too!
Written by a customer while visiting Samsung US