Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,682 Reviews)
Rating breakdown 1,682 reviews
5 Stars
1,159
4 Stars
276
3 Stars
111
2 Stars
59
1 Star
77
79%of customers recommend this product.
(
333 out of
419)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Samsung review
on May 20, 2025
Posted by: Audioooo
[This review was collected as part of a promotion.] The tv is nice but the audio is no good. I like the features included in the tv. I just wish the volume was loud enough to hear anything
Value
2
Response from Samsung USBy Samsung Brand Ambassador, May 21, 2025
Audioooo,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
NOTHING TO WRITE HOME TO MOM ABOUT
on May 21, 2025
Posted by: PROTECTORR
I FOUND SAMSUNG PICTURE QUALITY TO BE ONLY AVERAGE. THE TV IS NOT GENERAL USER FRIENDLY. IT WAS COMPLICATED TO CONNECT MY ROKU STICK AND IMPOSSIBLE TO MARRY THE REMOTES MAKING ME HAVE TO HAVE ACCESS TO A PERSON THAT IS TECH SAVVY. A TV SHOULD GENERAL USER FRIENDLY. ALSO, THE REMOTE IS THE ABSOLUTE WORST!!! WHO EVER HEARD OF A REMOTE THAT DOES NOT HAVE A LIGHT IN THIS DAY AND AGE?? I THINK THAT SAYS SOMETHING ABOUT SAMSUNG THINKING. THE APPS WORK OK SO FAR BUT SAMSUNG LIVE TV OFFERINGS IS JUST AVERAGE. EVERYTHING ABOUT THIS TV IS JUST AVERAGE...SO FAR...EXCEPT THE REMOTE IS BELOW AVERAGE BC NO LIGHT. I LIKE THE TV BUT NOTHING TO WRITE HOME TO MOM ABOUT.
Features
1
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, May 21, 2025
PROTECTORR,
Thanks for sharing your thoughts. We would love to help you troubleshoot the issues you are having. Please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. We would love to help you troubleshoot the issues you are having. Please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
unresponsive remote
on May 22, 2025
Posted by: Jone
The remote is much to hard to use and very unresponsive. It has to be pointed directly at the tv to give any response
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Brand Ambassador, May 22, 2025
Jone,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
great picture
on May 23, 2025
Posted by: CInce1026
[This review was collected as part of a promotion.] To watch TV. I have to reboot my phone frequently to have sound on the television. Remote is difficult to use.
Value
3
Response from Samsung USBy Samsung Brand Ambassador, May 27, 2025
CInce1026,
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Product has faster processing than my other TV
on May 24, 2025
Posted by: jcarmichael224
[This review was collected as part of a promotion.] It has a awesome variety of channels, faster processing times between inputs and channel. It had also helped my soundbars output
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Volume
on June 5, 2025
Posted by: Orce
Great picture quality takes too long to increase the volume. You have to hold a button like forever. I got relatively new batteries in their remote does not have very good range. You have to point it directly at the tv
Response from Samsung USBy Samsung Advisor, June 5, 2025
Hi Orce,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Unhappy and Disappointed
on June 5, 2025
Posted by: NicofTime
[This review was collected as part of a promotion.] The applications are buggy and I have fios and struggle with internet. Only with this device. Very disappointed. Air play is buggy as well. The imaging is excellent. No complaints on that side. However a lot of tvs have BOTH sides running smoothly.
Value
1
Response from Samsung USBy Samsung Brand Ambassador, June 5, 2025
NicofTime,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot these issues and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot these issues and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV Brand Hands Down
on June 5, 2025
Posted by: Jimmay
from Santa Clarita, CA
*Samsung please post this review everywhere*
First I’d like to say its still hard to believe how amazing Samsung TV’s are. I replaced all my TV’s with Samsung and its quality across the board for every size and model. Samsung TV channels are by far my favorite feature and I remember when it first started and they didnt have many sponsors. Now the free channel catalog has grown and its an unmatched feature. Let alone the overall quality of the TV’s themselves. The menus are so responsive and easy to navigate and feels like I am on a super user friendly computer. No lag between selections or loading, that is a problem all other TV brands have. I tell family and friends and now posting it here. Get a Samsung TV, its like a constant reminder of your good investment that brings content joy to my family whether its a tv show here an there or streaming my phone or computer to it. Thank you Samsung for making products so well that I cant say enough good things about them.
First I’d like to say its still hard to believe how amazing Samsung TV’s are. I replaced all my TV’s with Samsung and its quality across the board for every size and model. Samsung TV channels are by far my favorite feature and I remember when it first started and they didnt have many sponsors. Now the free channel catalog has grown and its an unmatched feature. Let alone the overall quality of the TV’s themselves. The menus are so responsive and easy to navigate and feels like I am on a super user friendly computer. No lag between selections or loading, that is a problem all other TV brands have. I tell family and friends and now posting it here. Get a Samsung TV, its like a constant reminder of your good investment that brings content joy to my family whether its a tv show here an there or streaming my phone or computer to it. Thank you Samsung for making products so well that I cant say enough good things about them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US