Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,148 Reviews)
Rating breakdown 2,148 reviews
5 Stars
1,459
4 Stars
350
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
496 out of
622)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Very slow
on May 14, 2025
Posted by: baybek
[This review was collected as part of a promotion.] This tv has given me lots of issues. It's very slow and has a lot of connectivity problems. It frequently goes to an all black screen in the middle of shows.
Value
2
Response from Samsung USBy Samsung Brand Ambassador, May 15, 2025
baybek,
We appreciate your feedback on your DU6900 TV. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
For further assistance, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate your feedback on your DU6900 TV. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
For further assistance, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Biggest mistake
on May 17, 2025
Posted by: Rare5055
[This review was collected as part of a promotion.] I had just recently moved out for the very first time, and I was so excited to buy a TV. I had sign up with great strong wifi, made sure to do the right configuration, good tv stand and everything. I'm a huge samsung fan. I own everything samsung, from appliances, samsung s24 ultra, galaxy watch 6, laptop, desktop, earbuds 3 pro, and so much more. But when i bought thus tv I was excited that I owned a samsung tv. I thought it would revolutionize the tv world. Turns out I was completely wrong. And I mean completely wrong. The lag on it is horrible!!!! It refuses to update, and when it updates its in the worst time. I can click the remote to move to specific app or anything. And it would take it a full second or longer to move on. The amount of time I have to unplug and plug it back in to have it stop processing bc it freezes the whole screen and doesn't let me do anything about it unless I unplug it. The worst part it does this infront of my guest and I turned blood red. The humiliation i will never forget!!
Value
1
Response from Samsung USBy Samsung Brand Ambassador, May 19, 2025
Rare5055,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung review
on May 20, 2025
Posted by: Audioooo
[This review was collected as part of a promotion.] The tv is nice but the audio is no good. I like the features included in the tv. I just wish the volume was loud enough to hear anything
Value
2
Response from Samsung USBy Samsung Brand Ambassador, May 21, 2025
Audioooo,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
NOTHING TO WRITE HOME TO MOM ABOUT
on May 21, 2025
Posted by: PROTECTORR
I FOUND SAMSUNG PICTURE QUALITY TO BE ONLY AVERAGE. THE TV IS NOT GENERAL USER FRIENDLY. IT WAS COMPLICATED TO CONNECT MY ROKU STICK AND IMPOSSIBLE TO MARRY THE REMOTES MAKING ME HAVE TO HAVE ACCESS TO A PERSON THAT IS TECH SAVVY. A TV SHOULD GENERAL USER FRIENDLY. ALSO, THE REMOTE IS THE ABSOLUTE WORST!!! WHO EVER HEARD OF A REMOTE THAT DOES NOT HAVE A LIGHT IN THIS DAY AND AGE?? I THINK THAT SAYS SOMETHING ABOUT SAMSUNG THINKING. THE APPS WORK OK SO FAR BUT SAMSUNG LIVE TV OFFERINGS IS JUST AVERAGE. EVERYTHING ABOUT THIS TV IS JUST AVERAGE...SO FAR...EXCEPT THE REMOTE IS BELOW AVERAGE BC NO LIGHT. I LIKE THE TV BUT NOTHING TO WRITE HOME TO MOM ABOUT.
Features
1
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, May 21, 2025
PROTECTORR,
Thanks for sharing your thoughts. We would love to help you troubleshoot the issues you are having. Please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. We would love to help you troubleshoot the issues you are having. Please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
unresponsive remote
on May 22, 2025
Posted by: Jone
The remote is much to hard to use and very unresponsive. It has to be pointed directly at the tv to give any response
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Brand Ambassador, May 22, 2025
Jone,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
great picture
on May 23, 2025
Posted by: CInce1026
[This review was collected as part of a promotion.] To watch TV. I have to reboot my phone frequently to have sound on the television. Remote is difficult to use.
Value
3
Response from Samsung USBy Samsung Brand Ambassador, May 27, 2025
CInce1026,
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Product has faster processing than my other TV
on May 24, 2025
Posted by: jcarmichael224
[This review was collected as part of a promotion.] It has a awesome variety of channels, faster processing times between inputs and channel. It had also helped my soundbars output
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Volume
on June 5, 2025
Posted by: Orce
Great picture quality takes too long to increase the volume. You have to hold a button like forever. I got relatively new batteries in their remote does not have very good range. You have to point it directly at the tv
Response from Samsung USBy Samsung Advisor, June 5, 2025
Hi Orce,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US