Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
1,040
4 Stars
256
3 Stars
102
2 Stars
54
1 Star
61
82%of customers recommend this product.
(
308 out of
377)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
A very economical upgrade, too good to pass over!
on February 5, 2025
Posted by: Griff
from Cogan Station, Pennsylvania
I purchased this as a gift for my father, his LG went to a heavy blue tint. It was a perfect fit into his location, the adjustable height legs made it so. Image is very clean and sharp. My parents commented how it made their old westerns look modern.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Does not load Amazon
on February 5, 2025
Posted by: Brad
from Pennsylvania
After a month of you, it would stop loading the Amazon prime. I have to unplug and restart the television every time so it will load the streaming services. Have not had a chance to call Samsung yet about it, but hopefully there will be a fix or replacement. I will update my review on the problem is addressed other than that it’s a good sound and picture quality.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Hello,
To help resolve the issue with the Prime Video app, I recommend running a cold reboot on your TV. There are two ways to do this:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
Next, I recommend ensuring the app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Prime Video app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Prime Video” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
To help resolve the issue with the Prime Video app, I recommend running a cold reboot on your TV. There are two ways to do this:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
Next, I recommend ensuring the app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Prime Video app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Prime Video” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Not completely happy
on February 5, 2025
Posted by: Timothy
I don’t like how my TV listens and talk back to me and I didn’t ask it anything I can ask my wife. If do you know what Paul’s last name is and the TV say I don’t understand.
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Timothy,
The DU6900 does not have voice assistants built in, but they do work with external voice assistants like Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you have an external voice assistant connected to your DU6900 TV, I would recommend configuring the sensitivity settings. If you need additional help or would like our assistance troubleshooting, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
The DU6900 does not have voice assistants built in, but they do work with external voice assistants like Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you have an external voice assistant connected to your DU6900 TV, I would recommend configuring the sensitivity settings. If you need additional help or would like our assistance troubleshooting, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing S 25 Ultra review!
on February 5, 2025
Posted by: Jetski Dave
from Oceanside, NY
I am beyond thrilled with my choice to pre-order this device after trying the Z Fold 6 and being so disappointed with that device. I have not one bad thing to say about the S25 Ultra! And you won't either!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture.
on February 5, 2025
Posted by: Betty
Got this as a Christmas gift from my son and I am so very pleased with it.
Written by a customer while visiting Samsung US
Customer Rating
5
EyeMayZing Details
on February 5, 2025
Posted by: Knowmezo
from Silver Springs Fl
This was one of the best decisions that I’ve made in a long time. The price was within my budget. It is very well made with clean designs. And, the very best part is the color and quality of the pictures. I can almost see the textures on the fabrics of my DIY shows. Bonus,,easy to maneuver
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I trust the brand.
on February 5, 2025
Posted by: Steve S
I know product loyalty doesn't mean much these days, but I bought this Samsung TV around Black Friday and got a heck of a deal. Plus, I have a Samsung phone, dishwasher, microwave, stove/oven and a refrigerator. To me, the SAMSUNG brand means everything to me for one simple reason - because I can trust it to perform.
Written by a customer while visiting Samsung US
Customer Rating
2
Not Happy
on February 5, 2025
Posted by: Not4happy
Not happy with my new Samsung TV there are no extra audio ports on the TV where I can plug in my hearing aid amplifier the type of Bluetooth my hearing aids use is not compatible with the TV.
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Not4happy,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US