Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
great color, love the screen size
on February 5, 2025
Posted by: randolphrandy
The color is great but I have trouble with the spectum service being mixed up with the tv services.
I had to go back into and have the tv reset the original settings.
I had to go back into and have the tv reset the original settings.
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Hello,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help troubleshoot this issue! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help troubleshoot this issue! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
HDMI ports inadequate
on February 5, 2025
Posted by: Bob J
from Raleigh, NC
Great TV but needs more hDMI ports. I forgot to check that before I purchased. Check it out before you buy this and make sure you have practically nothing to hook up or you too will be disappointed
Features
3
Performance
5
Design
3
Value
4
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Bob J,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires additional ports, we recommend utilizing compatible converters or splitters.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires additional ports, we recommend utilizing compatible converters or splitters.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
New TV
on February 5, 2025
Posted by: Dodie
from Connecticut
Great tv very good picture, love all the streaming capabilities
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to connect to cable
on February 5, 2025
Posted by: Granny8
Had bought a 40” and loved it so updated my 55” too!
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25
on February 5, 2025
Posted by: Anonymous
from Casper ,Wyoming
The phone is great the only problem is I can't play my microsoft salitaire and other microsoft games I like
The games are on the phone but the screen is blank.
The games are on the phone but the screen is blank.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV for the price
on February 5, 2025
Posted by: Blondie63
from Texas
Bought this TV a few months ago and I really love the picture quality and clarity. Biggest drawback is the tiny remote that comes with it. It is hard to navigate and time consuming to get to what you want to watch. I downloaded a full button compatible remote on my IPad and I use that instead of the original remote
I would recommend this to a friend!
Features
2
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best picture ever!
on February 5, 2025
Posted by: Kirby 38
from Fort Gratiot, Michigan
My husband and I bought this last year for a Super Bowl party get together. we are so happy with it. It is the best TV we’ve had so far. Being it’s an 85 inch big screen TV , I feel likeI feel like I’m in My very own Movie Theater sitting in my own recliner in my jammies with a blanket, nice and cozy , enjoying the best picture ever. I would highly recommend this TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Gray picture I love it
on February 5, 2025
Posted by: Luis
from Paterson new jersey
Im happy great picture very happy if I have to buy another one K do it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US